IT Vendor and Service Integration Manager

JR United Kingdom; Hemel Hempstead; On-site; GBP 40,000 - 70,000

Job description

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IT Vendor and Service Integration Manager, hemel hempstead

Client:

Reed- UNLIMITED

Location:

hemel hempstead, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both. Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one.

Job details

Contractual hours: 37.5

Basis: Full Time

Contract type: Permanent

Benefits: 33 days’ annual leave, Flexible working*, 8 percent employer pension contribution or opportunity to continue NHS Pension, Free health cashback plan, Employee assistance programme, Learning and development opportunities.

Department/team: IT

Date posted: 26/03/2025

Job reference: REQ000071

About the role

• enhanced maternity, paternity and adoption leave, and shared parental pay family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning
• commitment to employee health and wellbeing
• we have a Menopause Friendly accreditation and are a Disability Confident employer

This is an exciting opportunity to join Dementia UK’s IT team as our IT Vendor and Service Integration Manager. In this pivotal role, you will oversee the end-to-end vendor management process, ensuring seamless integration of external services with our internal IT operations.

Acting as the primary liaison between outsourced service providers and internal IT teams, you will ensure alignment with organisational objectives, maintain service quality, and optimise the value derived from vendor relationships. You will also be responsible for ensuring that contract obligations are consistently met.

You will coordinate across IT Operations, IT Applications/Data, and directorate technology-dependent teams to resolve issues that span multiple domains, ensuring the smooth integration of services between internal and external providers. A key aspect of the role will involve monitoring and reporting on vendor performance against SLAs and KPIs, providing regular comprehensive updates to the Deputy Director of IT. In addition, you will oversee contract management for all outsourced IT services, negotiating amendments and renewals to secure the best value for the organisation.

To succeed in this role, you will have experience with IT service management frameworks such as ITIL, along with a strong background in IT supplier and budget management. You will bring demonstrable experience in managing complex outsourcing relationships, coupled with strong negotiation, communication, and interpersonal skills. You will also have a strong understanding of IT service management principles and practices, along with substantial experience in IT vendor management or service delivery roles.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs.