IT Trainer – IT – Bristol or Taunton

We are looking for someone to join our IT Training team on a full time and permanent basis. You will be responsible for creating, editing and maintaining e-learning content such as videos and courses whilst also delivering IT training solutions to new and existing staff across all of our offices. You will be joining a team of 3 and reporting to our IT Training Team Leader.

Who we are: You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years. We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service. Most of our people choose to work in a hybrid fashion, working from home and attending our offices on occasion. Our offices are in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.

Day to day, you’ll be successful in this role by:

• Delivering IT induction training to new starters
• Planning and co-ordinating training programmes
• Producing IT training materials, videos and courses on both in house and purchased legal software using tools such as Microsoft Sway, SnagIt, Camtasia, Captivate and Articulate storyline 360
• Developing and maintaining the firm’s learning areas and LMS
• Overseeing and managing the Team mailbox while promptly addressing incoming queries
• Creating a consistent look and feel to all of the firm’s IT Training materials
• Ensuring that the firm’s IT training materials are kept up to date and reviewed on a regular basis
• Providing additional training to support new projects and staff development programmes
• Collating feedback in order to constantly improve our training service and maintain training materials.
• Participating in new and ongoing IT projects to help ensure that the firm makes best use of its investment in IT

This role is right for you if:

• You have a strong background in hands-on support or training with a variety of technologies, especially Microsoft Productivity Apps, Microsoft 365 and ideally knowledge of common legal apps
• You have advanced knowledge of Microsoft Office applications (Word, PowerPoint and Excel)
• You are able to pick up new software and technologies easily
• You are able to attend your nearest CW office at least once a week and are willing to travel to any of our other offices on occasion to perform floorwalking tasks and training activities
• You have an eye for detail and accuracy
• You have excellent organisation and time management skills with the ability to prioritise and multi-task
• You are self-motivated, being able to work autonomously to meet deadlines
• You have excellent verbal communication skills both virtually and face to face
• You are able to contribute new ideas, techniques and feedback to the wider team

What we can offer you: A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment. Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey. There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.

Apply: If you would like to apply for this vacancy, please send us your CV and covering letter using the form below. (If you have any difficulties with the form, you can email your application to us at careers@clarkewillmott.com) As a firm we are committed to protecting the privacy and security of your personal information. Our recruitment privacy notice details how information is collected, processed and how long it is retained for.