IT Technician / Remote Monitoring Software Support Engineer

IT Technician / Remote Monitoring Software Support Engineer who has some experience providing remote technical support via remote access tools, installing software and has strong troubleshooting skills is required for a busy Helpdesk with well-established and leading digital print solution and telecoms provider based in Hertford, Hertfordshire.

SALARY: £22,000 - £27,000 per annum (depending on experience) + Benefits

LOCATION: Hertford, Hertfordshire – 100% Office Based

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity within a busy Helpdesk Team for an IT Technician / Remote Monitoring Software Support Engineer (officially known within the business as a Remote Monitoring Engineer) who has some experience providing remote technical support via remote access tools, installing software and has strong troubleshooting skills.

Working as the IT Technician / Remote Monitoring Software Support Engineer you will join the company’s Helpdesk Team where you will be the dedicated Remote Monitoring Engineer.

As the IT Technician / Remote Monitoring Software Support Engineer you will be responsible for setting up, installing and administering the company’s remote monitoring platforms.

DUTIES

1. Setup and administer all of the company’s remote monitoring platforms
2. Work with other departments and customers to get remote monitoring functional at customers sites
3. Remotely assist Engineers on configuring and setting up the platforms
4. Investigate and troubleshoot monitoring failures and faults
5. Perform admin duties to keep the platforms up to date

CANDIDATE REQUIREMENTS

1. Proficient with remote tools
2. Strong communication skills including excellent telephone manner
3. Experience with installing various software onto client PCs and MACs
4. Strong diagnostic and troubleshooting skills
5. Ability to manage time effectively and work under pressure
6. A good understanding of networking protocols

COMPANY BENEFITS

1. 25 days holiday (alongside annual bank holidays)
2. Increasing annual leave for reaching milestone work anniversaries
3. A day off for your birthday
4. A day off to support your wellbeing
5. Volunteering Time Off
6. Company pension contributions
7. Enhanced family friendly policies
8. Life assurance
9. Support from the Employee Assistance Programme (EAP) through Health Assured
10. Employee discounts subscription with Perkbox
11. Season Ticket Loan
12. Cycle-to-work Scheme

And much more!

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13079