IT Technician, Ops Tech Solutions (OTS)

Job ID: 2944808 | Amazon UK Services Ltd.

IT Technicians in Amazon's Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.

Key job responsibilities:

1. Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications.
2. Manage tickets, providing both first and second-line support.
3. Provide proactive maintenance to maximise the availability of all IT equipment.
4. Implement projects and deliver innovations together with other IT Service colleagues.

A day in the life

From day one, you’ll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.

BASIC QUALIFICATIONS

1. Relevant experience of using hardware and software including Microsoft Office or Windows in an IT role.
2. Relevant experience working within an IT support environment or in IT asset management and purchasing.
3. Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
4. A valid driving licence.
5. Advanced proficiency in local language, verbally and in writing.

PREFERRED QUALIFICATIONS

1. Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
2. A degree in Computer Science or another technical field.
3. Experience in networking infrastructure.
4. Experience in improving existing processes and procedures.
5. Experience in developing clear and concise documentation.

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