IT Technician II - Endpoint

Stifel; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel,where success meets success.

What You'll Be Doing

An IT Technician II is responsible for maintaining computer systems and other technologies within Stifel. Their duties include working with other IT Technicians to install hardware, troubleshoot computer issues, and respond to IT questions from other associates.

What We're Looking For

1. Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices.
2. Assist customers and staff with hardware and software challenges.
3. Escalate issues to appropriate support member/team when necessary.
4. Provide set up equipment for employee use.
5. Install cables, operating systems, or appropriate software.
6. Maintain records of tickets and daily data communication transactions.
7. Maintain working components through repair or replacement.
8. Ability and means to travel; occasional night and weekend work required as well as overnight travel (up to 15%).

What You'll Bring

1. Strong problem-solving skills.
2. Strong critical thinking skills.
3. Ability to listen and understand basic system issues and work towards a solution.
4. Ability to effectively communicate with all levels of associates.
5. Ability to understand key objectives and prioritize tasks.

Education & Experience

• Minimum Required: High School Diploma or equivalent.
• Minimum 2-4 years technical experience.

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
• Proficient in Windows and Mac.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.