IT Technician Apprentice – Bradford, West Yorkshire

Estio Training Limited; Bradford; On-site; Full time

Job description

Level 3 Information Communication Technician

Company: Carlton Academy Trust

Full Address: Carlton Bolling, Undercliffe Lane, Bradford, BD3 0DU

Weekly Hours Worked: 37 hours per week

Salary: £7.55 to £12.21 Apprentice wage for age

Contact Information:
Please reach out via email at [e-mail] or call 0113 3500 333

About the Company:

Carlton Academy Trust is a Bradford-based Trust established in 2019, emerging from the remarkable success of its founding school, Carlton Bolling. In 2014, Carlton Bolling was placed in Special Measures, with a reputation that earned it the label of “The Most Broken School in the Country.” However, a rapid and transformative journey led to the school being rated ‘Outstanding’ by OFSTED in 2017, less than two years after being in Special Measures.

Building on this success, Carlton Bolling earned the prestigious World Class Schools Quality Mark in 2018 and was named ‘Secondary School of the Year’ at the 2019 BBC/Pearson National Teaching Awards.

This extraordinary turnaround inspired the establishment of Carlton Academy Trust, aimed at extending support to more schools and sharing the expertise developed through this period. The Trust has since grown rapidly, now overseeing three secondary, three primary and three specials schools, supporting nearly 5000 students and employing over 980 staff. In 2022, the Trust was recognised as one of the country’s first ‘World Class Trusts’ by the World Class Schools Quality Mark.

Our mission, ‘Excellence For All’, reflects a commitment to the highest standards. While our goals are ambitious – ensuring all schools within the Trust are rated ‘Outstanding’ – we focus on sustainable growth, limiting expansion to around 15 schools. This approach allows us to concentrate our resources effectively and provide the dedicated support our schools need to meet these high standards.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Technician Apprentice based in Bradford.

Role Summary:

We are looking to appoint an apprentice IT Technician to join our talented and dedicated team. The successful candidate will play a key role in the maintenance and support of ICT facilities in the areas of administration and curriculum. The team member will be responsible for the installation, maintenance and updating of ICT networks and systems and to ensure that users of these systems are supported in their understanding of the systems’ capabilities and appropriate usage. They will play a key role in updating and maintaining the ICT equipment inventory.

Key Responsibilities:

Main Purpose of the Post:

• Provide support in maintaining and developing the Trust’s ICT infrastructure.
• Gain hands-on experience managing networks, hardware, and software systems across school sites.
• Assist staff and students with resolving technical issues.
• Develop essential IT skills and knowledge to support career progression.
• Work towards achieving an industry-recognised IT qualification.

Main Activities and Responsibilities:

• Assist in installing, maintaining, and troubleshooting ICT systems, hardware, and peripherals (e.g. laptops, PCs, printers, and audio-visual equipment).
• Monitor and respond to IT support requests via the ticketing system (e.g. Zendesk), prioritising tasks for timely resolution.
• Help maintain accurate records of IT equipment inventory and their locations.
• Support software installations, upgrades, and deployments across trust sites.
• Gain experience managing Active Directory, user accounts, and permissions.
• Assist in maintaining data security, including network security and antivirus measures.
• Monitor system backups and assist with disaster recovery processes.
• Learn to manage the school’s email system and printing services (e.g. Papercut).
• Provide support to staff and students to use ICT systems effectively for teaching and administration.
• Identify and resolve common software and hardware issues.
• Maintain confidentiality of all information accessed.
• Follow health and safety guidelines when handling and maintaining ICT equipment.
• Ensure safe working conditions in ICT suites and other IT facilities.
• Work towards a relevant IT qualification (e.g. Level 3 Infrastructure Technician or similar).
• Attend training sessions and complete assignments as part of the apprenticeship programme.
• Apply newly acquired knowledge and skills in day-to-day tasks.
• Receive mentoring and support from experienced IT professionals.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Person Specification:

Essential:

• Full UK Driving licence and use of a car
• IT Qualification or Experience in Office 365 / Cisco
• Relevant experience in a similar role

Desirable Criteria:

• Experience in customer service or technical support (e.g. part-time, volunteering, or school-based roles).
• Knowledge of Office 365, Active Directory, or Cisco Systems

Other Information:

• Employee welfare is important to us and we see them as the Trust’s prime asset. Therefore, we look after our staff and offer a comprehensive range of employee benefits through our Carlton Cares programme.
• Free Parking.

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at [e-mail] or call 0113 3500 333.
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintain system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.