IT Technician

Additional Resources; United Kingdom; On-site; GBP 40,000 - 60,000

Job description

An exciting opportunity has arisen for an IT Technician to join a well-established yacht manufacturer. This role offers excellent benefits and salary of £24,750.

As an IT Technician, you will report to the Head of IT and provide IT Service Desk support, handling service requests and troubleshooting issues to ensure seamless IT operations across the organisation.

You will be responsible for:

1. Receiving, logging, and responding to service requests across multiple communication channels.
2. Taking full ownership of service records, ensuring all stakeholders are updated on progress.
3. Maintaining accuracy within the Service Desk Incident Management System.
4. Escalating complex or high-priority issues to internal or external teams following agreed protocols.
5. Acting as a key point of contact for IT system users, delivering a customer-focused support service.
6. Keeping up to date with new technologies implemented within the business to enhance support capabilities.
7. Performing other ad-hoc IT duties as assigned by senior staff.

What we are looking for:

1. Previously worked as an IT Service Technician, IT Technician, IT Support Technician, IT Systems Technician, Technical Support Technician, 1st line Technician or in a similar role.
2. At least 1 year of experience in an IT support role.
3. Background working in a customer-facing role.
4. Knowledge of Microsoft Office suites.
5. Understanding of Windows operating systems (Windows 10, 11, Server 2012+) and network troubleshooting (WAN, LAN, etc.).
6. Valid UK driving licence.

Shifts:

- Monday - Thursday: 07:30 - 16:30
- Friday: 07:30 - 12:30

Apply now for this exceptional IT Technician opportunity to work with a dynamic team and further enhance your career.