IT Technician

Job title: I.T. Technician

Department: Information Technology

Reports to: I.T. Senior Engineer

Position summary: I.T. Technician works in all areas of I.T. to support business and staff.

Main job functions:

• Provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business.
• Use, maintain, and support the ongoing development of the IT Heat Helpdesk.
• Provide operational I.T. Support within the I.T department.
• Adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
• Ensure responsible waste management through waste segregation.
• Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.

Job location: Telford, Shropshire

Responsible for: Support/guidance of I.T. Apprentice as and when requested.

Duties/responsibilities:

• Provide first line support to the ETL business.
• Log all incidents and service requests on the “Heat” helpdesk.
• Work on IT Projects.
• Escalate tasks to third line and to Amsterdam support team.
• Support the IT Senior Engineer.
• Perform a number of general I.T. housekeeping tasks.
• Documentation.
• 5S activities.

All Epson I.T. Staff are expected to demonstrate a number of key competencies:

• Customer focus - acts with the customer in mind.
• Integrity, honesty - treats people with dignity and respect.
• Team working with a “Can Do” approach.
• Continuous improvement.

Skills Required:

• Broad range of Windows skills (Windows 7, Windows 10).
• Some server skills.
• Some network skills.
• Troubleshooting skills.
• Team working.

Qualifications:

Essential:

• GCSE in Maths and English or equivalent.
• IT NVQ level 2 or equivalent.

Experience required:

Essential:

• 1 Year’s experience in IT.
• General I.T. experience.
• Helpdesk use and call logging.

Desirable:

• Use of Heat helpdesk.