IT Technician

Swinburne Maddison LLP; North East; On-site; GBP 25,000 - 30,000

Job description

Are you the IT Technician we’ve been looking for?

About Us

At Swinburne Maddison LLP, we’ve been setting the standard for legal excellence for over 25 years. Situated on the outskirts of Durham City Centre, our award-winning North East law firm boasts an impressive roster of clients and a prestigious history that dates back to the merger of two distinguished firms in 1998. Today, we’re proud to be recognised as a leading law firm within the region having been named as a leading firm by The Legal 500 for seven consecutive years.

Our journey has been remarkable, evolving from a team of 15 solicitors and 25 support staff to a formidable force of over 90 professionals. We’re not just another law firm we’re a dynamic, agile, and approachable team committed to delivering the best possible legal solutions to our clients. Our core values of Trust, Care, Collaboration, and Agility guide everything we do, ensuring we build lasting relationships and deliver tailored, jargon-free advice.

We have ambitions plans for the coming years and we are on the hunt for an IT Technician to join our IT team.

Salary

£25,600 – £30,000 dependant on experience

We are unable to offer sponsorship for this role due to the minimum salary requirements.

The role

The IT Technician will provide IT support and services to the firm, ensuring smooth operation of systems and technology. They will assist in resolving helpdesk tickets, supporting applications, maintaining system security, and delivering user training. Working under the IT Manager and reporting to the Head of Operations & Innovation, this role is integral to maintaining an efficient, secure, and user-friendly IT environment.

Examples Of The Responsibilities For The Role Include

Support

• Respond to and resolve helpdesk tickets in a timely manner.
• Provide first-line and second-line IT support to staff across the firm.
• Troubleshoot hardware, software, and network issues.
• Escalate complex problems to the IT Manager or third-party vendors as necessary.
• Support the use of core applications and resolve user issues.
• Assist configuration and troubleshooting of Case Management Systems and other legal software.
• Liaise with software vendors to resolve application-related issues.

Back up monitoring, Software upgrades, and maintenance

• Ensure daily and scheduled backups are completed successfully.
• Investigate and resolve backup failures promptly.
• Conduct periodic tests to verify data integrity and recovery processes.
• Plan and execute software upgrades and updates across the firm.
• Perform regular maintenance to ensure systems are running efficiently.
• Document and maintain software installation guides and procedures.

Vulnerability Management

• Identify and remediate vulnerabilities in the IT environment, including patching systems.
• Ensure antivirus and endpoint protection solutions are up to date.
• Collaborate with the IT Manager to implement security policies and updates.

Imaging and Endpoint Deployment

• Image, configure, and deploy new desktops, laptops, and mobile devices.
• Maintain inventory and asset tracking for IT equipment.
• Manage decommissioning and secure disposal of obsolete equipment.

User Inductions and training

• Deliver IT inductions for new staff, ensuring they are familiar with systems and procedures.
• Provide ongoing training for users on IT systems and software.
• Develop and maintain user guides and training materials.

Who We Are Looking For…

Essential

• Previous experience in an IT support role, preferably within a professional services environment.
• Strong knowledge of Windows operating systems, Office 365, and Active Directory.
• Experience with backup systems and data recovery processes.
• Familiarity with endpoint management, imaging, and deployment tools.
• Basic understanding of network principles (e.g., TCP/IP, DNS, DHCP).
• Proven ability to troubleshoot hardware, software, and network issues effectively.

Desirable

• Experience working with Case Management Systems (e.g., P4W or similar).
• Knowledge of vulnerability management tools and practices.
• Exposure to legal sector IT requirements and practices.

Attributes And Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive approach to learning new technologies and systems.
• Commitment to maintaining a secure and compliant IT environment.
• Relevant IT certifications (e.g., ITIL, CompTIA A+, Network+, or equivalent) are desirable.
• IT-related degree or equivalent professional experience is beneficial.

Ready to make your move?

To apply for this role please complete the application form on the careers page of our website, attaching a CV and a short covering letter ensuring to clearly detail how you meet our required experience, skills and attributes. We will be looking to interview on a rolling basis, so early applications are encouraged.

Applications close at 5pm on Friday 7th March 2025

Vacancy information

Location: Durham, UK

Job type: Permanent

Hours: Full-time

Salary: Competitive

Careers with Swinburne Maddison

Swinburne Maddison wouldn’t be the firm it is today without our team. We are committed to providing opportunities for all employees, whether they’ve been with us since day one or are new to our exciting journey ahead. As we’ve grown, we have invested heavily in our team through comprehensive training and support, ensuring a safe and modern work environment. We offer detailed career paths for colleagues who wish to progress, whether they are lawyers or part of our dedicated support team.

Whilst we boast impressive accreditations such as Investors in People and Lexcel, we are constantly evolving to ensure that our culture ensures our firm remains a place colleagues can thrive and ensuring our team feel valued.

We offer a number of benefits for our team including:

• a competitive salary based on experience
• a flexi-time scheme
• an attractive non-contractual bonus scheme
• a pension and cycle-to-work salary sacrifice schemes
• additional holiday scheme for length of service
• additional holiday purchase scheme
• death in service benefit
• enhanced family leave pay
• health cashback plan
• a generous contribution to the staff pension scheme
• membership of Perkbox

Awards and Recognition

At Swinburne Maddison we are proud our teams’ achievements across the firm. Whether we are recognised as a firm, team specific awards or individual recognition.

In 2023, we were proud to be announced as the winner of Law Firm of the Year at the Northern Law Awards, an honour we also received in 2017. Over nine of our teams are ranked in The Legal 500, with four achieving top-tier rankings including Corporate, Commercial Property, Commercial Litigation, and Social Housing, with 19 individuals named for their achievements.