IT Technician

STRABAG UK; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job description

If you are an ambitious IT Technician looking for a new challenge in tunnelling construction and would like to help shape the future of STRABAG, then please read the below job description.

Was fr uns zhlt:

1. Microsoft Windows 10 Pro / Microsoft Office 2016 / 365
2. Microsoft SQL server databases i.e. SQL 2000, 2005, 2008 or above
3. Cloud Storage & hosted software solutions i.e. hosted Exchange.
4. Solid experience of having worked in a 1st line I.T. Technical role
5. Solid expertise in information technology platforms (Office 365, Windows operating systems) and networking
6. Has the initiative to constantly learn and stay up-to-date with technical knowledge
7. Proven organizational skills and structured methods of working

Always the right solution at hand: IT Service Desk at STRABAG

Ihr Beitrag bei uns:

1. Monitor, manage & maintain core IT equipment within the Strabag Group
2. Resolving level 1 issues/requests with networks and other systems
3. Providing technical assistance for questions and problems
4. Diagnosing errors and other issues
5. Following up with customers and service providers/level 2 to ensure full resolution of issues.
6. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
7. Writing, editing, and revising manuals for new and updated software and hardware.
8. Managing escalation process efficiently, ensuring second level/supplier is provided with relevant information and constantly chased.
9. Testing and maintaining equipment such as Projectors, VC systems, Printers & Plotters etc.
10. Ensuring IT systems are maintained and accurate.
11. Set up IT devices/tools for new employees as part of the onboarding process.
12. Liaise with the Company’s head office and provide support to resolve any IT Issues
13. Check the operation of printers, scanners, plotters.
14. User management (creation and deletion of user accounts across several systems)
15. Assist IT Management in ensuring that goals set in the IT Strategy & plans are achieved.
16. Ensure that all IT Systems & Services within the Strabag Group are fit for purpose & allow the Company to operate effectively & efficiently.
17. Visit Site when required to setup IT equipment & ensure that all IT sites setups are consistent & to the required standard.
18. Assist IT Management & other IT personnel in ensuring that the Company’s Information Systems are appropriately documented & updated, fit for purpose, secure, & can continue in the event of a disaster.
19. Ensure that IT Helpdesk tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed to the required standard.
20. Ensure All IT systems & equipment i.e. servers, switches, routers are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & logged in the IT Asset Database.
21. Ensure that any technical maintenance plans are followed & that notifications are sent out in a timely manner.
22. Attend regular IT departmental & technical meetings to check on departmental achievements & issues, projects progress etc.
23. Keep all applicable IT Server rooms & workshop areas suitably equipped, tidy & free from safety hazards & that any requirements or issues are communicated to IT management.
24. Ensure data backups are functional, free from failure, verified & restore plans actioned.

Unser Mehrwert für Sie:

We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward with the goal of climate neutrality by 2040.

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Kontakt:

Thomas Andrews
The Tower, 65 Buckingham Gate
SW1E 6AS
Please apply online

Wie geht es im Prozess weiter?

1. Screening der Bewerbungsunterlagen sorgfaltige Durchsicht und Analyse der eingereichten Dokumente
2. Entscheidung, ob ein Vorstellungsgespräch geführt wird
3. Kennenlernen in virtuellen oder persönlichen Bewerbungsgesprächen die Anzahl der Gespräche variiert dabei je nach Position
4. Willkommen bei der STRABAG SE Klärung des Angebots und der letzten Details bezüglich des Einstiegs