IT Technician

Department: YUG - 9032 - General IT & Helpdesk

Location: Leicester

Compensation: £25,000 - £28,000 / year

Description

Reports to: Head of Infrastructure and IS

Location: Leicester LE3 (travel to another site may be required)

Working hours: Monday to Friday, 37.5 hours a week, with some on call work on rota system.

Yü Group PLC is a leading energy supplier in the United Kingdom, committed to providing reliable and sustainable energy solutions to our customers. As we continue to grow and innovate in the dynamic energy sector, we are seeking a skilled and experienced professional to join our team as an IT Technician to work primarily at our Innovation Centre in Leicester with some travel to our corporate office based in Nottingham and other sites.

What We Need From Yü

Here's a taste of what you'll be doing:

1. Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.
2. Ensuring that all IT support calls are recorded accurately within the ticketing system.
3. Carrying out support for client users with day-to-day IT issues.
4. Maintain business conferencing systems.
5. Set-up, install and configure PC/Laptops/ mobile devices for internal users.
6. Active Directory administration.
7. Windows Desktop administration using Group Policy.
8. M365 configuration and management.
9. Create user guides for colleagues and users.
10. Asset management.
11. Assist with site moves and equipment relocation.
12. Experience of Helpdesk ticketing system and working to SLA's.
13. Support the renewal of ISO7001 and Cyber Essentials Plus certification.

About Yü

If you have what it takes you could be just what we're looking for…

1. Ambitious – you don't just want another job; you want a career.
2. Team player – you're happy to help a fellow colleague.
3. Motivated – you have a can-do attitude and love to learn.
4. Ability to manage own workloads and prioritise.
5. Understanding of IT security principles and best working practices.
6. Flexibly in working pattern to support business changes and projects.
7. Communicator – you have excellent communication skills, both verbal and written.
8. Organised – manage and work on multiple tasks at hand concurrently, meeting specific time frames.
9. Meticulous - excellent attention to detail.

Technical – has experience/knowledge of the below:

1. M365 administration, configuration, and monitoring
2. Active directory and Group policy.
3. Laptop and desktop imaging, device management.
4. Use of cloud-based services and technologies.
5. Windows operating systems configuration and troubleshooting.
6. Anti-virus/anti-malware products.
7. Mobile devices management.
8. Software installs and troubleshooting.
9. Exposure to MS Intune, Autopilot, Entra, advantageous.
10. Driving licence and access to a vehicle required. (for site visits).

Yü Come First

We have a wide range of benefits for our employees including:

1. 24 days annual leave + bank holidays
2. Holiday buy – up to 5 additional days
3. Day off on your birthday
4. Employee Assistance Programme
5. Annual salary review
6. Learning and development opportunities
7. Enhanced paternity, maternity and adoption policies
8. Yü made a difference Awards
9. 3 days additional annual leave if you get married/civil partnership etc.
10. Appointment allowance
11. Long service recognition
12. Refer a friend payment
13. Company sick pay (subject to length of service)
14. New modern facilities
15. Death in service and critical illness cover
16. Plus, many more

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.