IT Technical Analyst, Worcester

Aspens Services Ltd is a market-leading contract catering company specialising in school food. As one of the UK's fastest-growing independent businesses, you'll be joining a company where people are at our core and the opportunity to develop your career is endless. We offer fantastic learning and development programmes and the ability to gain qualifications whilst supporting you all the way.

We understand that the health and wellbeing of our employees is vital, so we've just launched our brand new benefits programme which includes private healthcare, enhanced parental leave, and ways to save money. Furthermore, you will have the opportunity to spend your birthday doing something special rather than working!

This full-time role (Monday to Friday, 37.5 hours per week) offers a competitive salary of £34,000 per annum.

Please note, that we expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people, so an enhanced DBS disclosure will be sought by the company.

Job Introduction

A role has arisen for an IT Technical Support Analyst to join our expanding business. This role would suit a Service Engineer / 1st line Support Analyst or similar looking for their next step up and to broaden their experience. It is not suitable for people looking for their first role in this area.

Main Responsibilities

Working with the IT Support and Development teams, we are looking for an IT Technical Support Analyst to:

1. Support the 1st line team, resolving customer technical issues predominantly desktop or network-oriented.
2. Support the management of our Windows, Google, Chromebook, and mobile device environments.
3. Support the development of new cloud-based applications.
4. Propose technology improvements to our business.
5. Support a small office network.
6. Keep our environment secure.

The Ideal Candidate

We are looking for an individual with the following:

• Experience providing Windows Desktop support - Windows 10 and 11.
• Experience in supporting Windows Server and Microsoft SQL services.
• Expertise in the administration of Google Workspace.
• Expertise in supporting Office 365, Intune, and managing a domain controller, with Azure experience being desirable.
• Experience in supporting Network Infrastructure including simple routers & firewalls.
• Strong IT Security skills, including experience with the Cyber Essentials accreditation standard.
• Experience in writing high-quality technical documentation and procedures.
• Good verbal and written communication skills, with the ability to speak in a confident and professional manner.
• Ability to work alone as well as within a team.
• Full driving license preferred.

The role is primarily based at our Worcester Head Office, with limited scope for remote working. This role will not require extensive travel to our other sites.

We are at an exciting time of change and expansion within the business, and we would love for you to be a part of it.

Apply now and come to work for one of the top 100 fastest-growing independent companies in the UK with great career opportunities.