IT & Systems Manager - Hospitality & Retail Technology

IT & Systems Manager – Hospitality & Retail Technology

Location: London

Salary: £75,000-£85,000

Are you ready to lead digital transformation in the world of luxury hospitality? We are looking for an experienced IT & Systems Manager to take charge of our technology infrastructure and drive innovation across our growing network of prestigious private members clubs.

The Role:

As IT & Systems Manager, you will play a pivotal role in shaping and evolving our technology landscape.This is an excellent opportunity for someone with a strong background in hospitality or retail IT, especially if you have hands-on experience with Microsoft Business Central 365.You will lead systems integration, digital innovation, and ensure seamless IT operations across multiple sites.

Key Responsibilities:

• Oversee the performance and security of all IT systems.
• Microsoft Business Central 365: Lead implementation, customisation, and integration across key departments (finance, inventory, CRM).
• Provide support and training to staff to maximise system efficiency and minimise downtime.
• Identify tech solutions that improve business operations and enhance the customer experience.
• Work closely with senior leadership to align IT initiatives with business objectives.
• Manage relationships and negotiations to ensure top-quality service and cost-effectiveness.
• Stay ahead of trends and recommend system upgrades.
• Conduct regular system audits to ensure compliance with industry standards.
• Assist with IT budgeting, resource planning, and policy development.

Experience:

• Minimum 4 years of IT management experience, ideally within the hospitality or retail sector.
• Expertise in Microsoft Business Central 365 (from implementation to optimisation).
• Strong understanding of Microsoft 365 and cloud-based systems.
• Excellent problem-solving and multitasking skills.
• Strong interpersonal skills for effective collaboration with cross-functional teams.
• Familiarity with hospitality tech platforms (membership, event, or accounting systems) is a plus.
• Microsoft certifications are highly desirable.