IT Systems Administrator & Office Admin

Reporting to the IT Senior Manager, the IT Systems Administrator will have a passion for technology, an eye for detail, and a heart for service. This role is responsible for both hands-on and remote technical administration and support of enterprise, client desktop computer systems to employees as our “first responder” and primary administrator of our IT Helpdesk. Included are multiple online network systems, auxiliary consoles, peripheral equipment on electronic computer systems and some software.

While this is primarily a traditional Desktop Support role (80%), it will also include some office administration responsibilities (15%) as well as some higher-level Systems Admin work (5%).

Responsibilities

• Hardware and software
• Taking ownership of employee Onboarding and Offboarding
• Upgrading, installing, and configuring application software and computer hardware
• Creating and managing system permissions and user accounts
• Configuring and maintaining a company's computers, servers, networks, enterprise software and security systems
• Installing and configuring hardware and software as needed
• Providing technical support for Microsoft Office and other software applications
• Setting up new user accounts and configuring access permissions
• Maintaining inventory of hardware and software
• Providing technical support to remote workers
• Manage the HelpDesk ticketing database by creating and updating tickets; drive adoption of the HelpDesk ticketing database
• Building/Office Access administration
• Office administration responsibilities, as needed:
• Coffee machine maintenance and liaising with office vendors for cleaning, maintenance items, etc.
• Check, scan mail and packages
• Office supply ordering
• Other relevant projects as needed or assigned

Qualifications

• Demonstrable experience providing excellent customer service
• Demonstrable experience with hands-on hardware support
• Windows 7+ experience
• OS X 10.9+ experience
• PC Hardware Configuration

• Demonstrable experience with software technical support and administration (remote support a plus)
• Office 365
• SharePoint
• Windows and Mac systems
• Microsoft Defender
• Mobile management tools
• Must have reliable transportation and be willing to work from the Skipton every day for at least the first 90 days and definitely every Tuesday, Wednesday, and Thursday as well as going to the office for emergencies
• Positive, ‘can do’ attitude with a good sense of humor and willingness to assist team members as needed
• Strong eye for detail
• Excellent multi-tasking abilities and sense of urgency as all tasks are time-sensitive
• Ability to communicate effectively in English with employees through all available mediums (verbal, electronic and written)
• Responsive, resourceful and adept at problem-resolution to achieve positive satisfaction from employees

Policies

Responsible for complying with all company rules, policies & procedures.