IT Systems Administrator (3rd Line Support)

SThree are pleased to announce we're recruiting for a talented IT Systems Administrator to join our dynamic team on a permanent basis.

The role of the IT Systems Administrator is to actively deliver the support and management of critical business systems and applications serving the SThree global user base, throughout their life cycle from implementation to decommission, ensuring users are educated and trained to fully utilise the systems.

This includes being an owner for several critical applications/systems, understanding how each has been designed, implemented and configured ranging from the technical layer through to how it supports the business process. Actively managing the appropriate support teams ensuring SLAs are met, customer experiences are acceptable and be an escalation point for the business and the support teams.

About us

SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world.

What are the day-to-day tasks?

• Reviews releases, upgrades, security patches and fixes available from system software suppliers and identifies those which merit action.
• Initiates, designs and produces new course materials within own area of technical specialisation(s) in response to changing demands.
• Delivers learning activities to colleagues with a wide variety of competence and experience, covering relevant knowledge, techniques and skills using a wide variety of methods, tools, online environments, equipment and materials.
• Where appropriate develops a 'super-user' community and imparts the necessary skills and knowledge for this group to become the first line for user queries.
• Tailors and configures system software to ensure that the functionality is exploited in line with business needs.
• Investigates potential and actual service problems and recommends solutions. Research business processes and recommends upgrades or improvements. Follows formal procedures to plan and test proposed solutions.
• Collects performance data to monitor system efficiency against published service level agreements. Monitors both resource usage and failure rates of installed systems and provides feedback to management.
• In the event of system software failure, collects critical information, adhering to agreed procedures. Analyses all documentation, storage dumps and logs relating to system software failures to identify the failing component. Isolates failures and recommends actions to circumvent problems and enable the restoration of services. Liaises with suppliers to obtain corrective code, installing and testing the code to ensure a permanent resolution.

Knowledge & Experience:

• Understanding of system development and the service management life cycles, system interfaces and awareness of further configurations.
• Experience in one or more of the following: Microsoft Azure, Intune, Service Now Administration, Dynamics 365 CRM.
• Monitoring, Troubleshooting and reporting of enterprise applications.
• Creation and operation of procedures (manual and/or scripted) to support wider Service Delivery Function.
• Principles and practice of project management including project planning, monitoring and control, change control and configuration management, effort estimation, quality and risk management and communication between project stakeholders.
• Techniques used to plan and execute tests of all software components to verify that the software satisfies specified requirements of the resulting service and to detect errors.
• Experience of frameworks and standards for information security management.
• Methods and techniques for creating, delivering and maintaining effective and accessible learning.

Qualifications:

• Typically educated to bachelor degree level and holds a relevant professional qualification. Alternatively holds a relevant IT apprenticeship qualification at Level 4 and RITTech, with additional qualification such as:
• Certified ITIL Foundation.
• Azure Administrator Associate.
• Certified Service Now Administrator.

Benefits:

• The choice to work flexibly from home and the office, in line with our hybrid working principles.
• Bonus linked to company and personal performance.
• Generous 28 days holiday allowance, plus public holidays.
• Annual leave purchase scheme.
• Five days paid Caregiver/Dependant leave per annum.
• Five paid days off per year for volunteering.
• Private health care, discounted dental insurance and health care cash back scheme.
• Opportunity to participate in the company share scheme.
• Access to a range of retail discounts and savings.

What we stand for...

We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.

*Please note this role is on a hybrid pattern, with 3 days a week expected in office, and the remaining days WFH.*

**Please note this role is permanently based in our Glasgow Office. This role requires to cover US working hours one week a month to support the US function.**