IT Support Technician - Established MSP. Hybrid

This is a fantastic opportunity for an experienced IT Support / Helpdesk / 3rd Line Technician to join an established team of IT Solution Specialists.

When you join us, and you're not just joining a company; you're joining a legacy. Your expertise will find a home here, where your ideas can flourish, and your skills will be honed to perfection.

You’ll make the grade if you:

1. Reside in East London / Essex Area
2. Have a few years’ experience on a MSP IT Helpdesk
3. Have impeccable English language telephone communication.

Role Info:

IT Support Technician - MSP

London Docklands Head Office (E14) / Hybrid (Catchment East London / Essex - Basildon, Billericay, Chelmsford)

£25,000 - £35,000 Dependant on Experience

Full Time, 09:00 - 17:30, Monday - Friday

Company: Established IT Solution Specialists

Your Skills:

1. Customer Service
2. Great Communication Skills
3. 1st and 2nd Line IT Support
4. Microsoft Servers
5. Firewalls
6. Windows Operating Systems

About us:

Our journey began in 1995, and since then, we have been shaping the IT landscape and transforming businesses across the globe. We are not just an IT Solutions company; we are pioneers in crafting seamless experiences for our clients.

We are dedicated to providing unparalleled IT Support and Fully Managed HelpDesk Services. We're not just about fixing issues; we're about creating solutions. Whether it's empowering small and medium-sized businesses or supporting large corporate enterprises, we adapt, innovate, and deliver excellence.

What sets us apart? It's our flexibility and proactive mindset that allows us to turn obstacles into opportunities. With over 29 years of rich industry experience, we've become connoisseurs of IT expertise. We don't just consult; we dive deep, supply innovative solutions, implement seamless processes, configure intricate systems, and provide unwavering support.

The 1st / 2nd / 3rd Line Support Technician Opportunity:

This opportunity involves dealing with 1st & 2nd line support enquiries. There is also the potential for 3rd line support working in conjunction with a Senior Technician.

This exciting position also involves project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Because of this, prior knowledge on DNS, DHCP, TCP/IP, Firewall & Routers would also be beneficial.

This is a fantastic opportunity for you to increase your knowledge on recently released technologies whilst working in an enjoyable and supported environment.

About you:

In this position, you will require good communication skills, a pleasant telephone manner and brilliant customer facing/customer service skills. We’re also looking for someone who already has a couple of years experience on a MSP Helpdesk.

Some experience in the following is preferred:

Hardware:

1. Common Routers, Firewalls & Switches
2. Workstations, Laptops, Servers.

Software:

1. Microsoft 365 administration
2. Microsoft Windows Server admin
3. SharePoint admin
4. Windows Operating Systems
5. Mac OS
6. DNS, DHCP, TCP/IP

Commonly used products include the following (training is also provided to further knowledge):

1. N-Able MSP Manager
2. StorageCraft Backup Software
3. Sophos
4. TeamViewer
5. IOS/Android

Sounds like a good fit? Apply here for a fast-track path to our Hiring Manager.

Your Previous Experience / Background Might Include:

IT Desktop Support, IT Technician, IT Support, IT Service Desk Engineer, IT Support Desk Technician, IT Helpdesk Support

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR