IT Support Technician - Established MSP. Hybrid.

This is a fantastic opportunity for an experienced IT Support / Helpdesk / 3rd Line Technician to join an established team of IT Solution Specialists.

When you join us, and you're not just joining a company; you're joining a legacy. Your expertise will find a home here, where your ideas can flourish, and your skills will be honed to perfection.

You'll make the grade if you:

1. Reside in East London / Essex Area
2. Have a few years' experience on a MSP IT Helpdesk
3. Have impeccable English language telephone communication

Role Info:

IT Support Technician - MSP
London Docklands Head Office (E14) / Hybrid (Catchment East London / Essex - Basildon, Billericay, Chelmsford)
GBP25,000 - GBP35,000 Dependant on Experience
Full Time, 09:00 - 17:30, Monday - Friday

Your Skills: Customer Service, Great Communication Skills, 1st and 2nd Line IT Support, Microsoft Servers, Firewalls, Windows Operating Systems

The 1st / 2nd / 3rd Line Support Technician Opportunity:

This opportunity involves dealing with 1st & 2nd line support enquiries. There is also the potential for 3rd line support working in conjunction with a Senior Technician.

This exciting position also involves project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Because of this, prior knowledge on DNS, DHCP, TCP/IP, Firewall & Routers would also be beneficial.

About you:

In this position, you will require good communication skills, a pleasant telephone manner and brilliant customer facing/customer service skills. We're also looking for someone who already has a couple of years experience on a MSP Helpdesk.

Some experience in the following is preferred:

Hardware:

• Common Routers, Firewalls & Switches
• Workstations, Laptops, Servers.

Software:

• Microsoft 365 administration
• Microsoft Windows Server admin
• SharePoint admin
• Windows Operating Systems
• Mac OS
• DNS, DHCP, TCP/IP

Commonly used products include the following (training is also provided to further knowledge):

• N-Able MSP Manager
• StorageCraft Backup Software
• Sophos
• TeamViewer
• IOS/Android

Sounds like a good fit? Apply here for a fast-track path to our Hiring Manager.

Your Previous Experience / Background Might Include:
IT Desktop Support, IT Technician, IT Support, IT Service Desk Engineer, IT Support Desk Technician, IT Helpdesk Support