IT Support Technician (Derbyshire)

IT Support Technician

Location: Derbyshire
Type: Permanent
Salary: £25,000 - £30,000 (DOE)

An IT Support Technician is needed for a permanent position in Derbyshire (approx. 10 miles north of Derby). This is a superb opportunity for an IT Technician looking to progress their IT career and take a step up into an IT Team Leader role. Join an established and growing business with a proven track record in their industry. Start ideally in April/May 2025.

Key Responsibilities and Experience:

• Managing IT service requests from end-users and resolving IT incidents to 1st/2nd line level.
• Escalating more complex issues to 2nd/3rd Line IT Support teams and external 3rd party providers.
• Setting up end-user hardware using imaging and automated Device Management systems.
• Using IT Service Desk logging systems and Remote Support Tools.
• Supporting IT projects including software/hardware upgrades and rollouts.
• Full UK Driving Licence and own vehicle preferred.
• Any experience of leading/managing a small IT Support team would be an advantage.
• Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).

Benefits:

• Salary to £25k-£30k (DOE)
• 25 days Holiday (+ BHs)
• Pension
• Life Assurance
• BUPA Medical/Dental
• Training & Professional Development
• More.