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IT Support Technician Apprentice
TieTalent
Sheffield
On-site
GBP 40,000 - 60,000
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Job summary
An established IT solutions company is seeking an apprentice to join their dynamic helpdesk team. This role offers a fantastic opportunity for individuals eager to kickstart their career in the IT sector. You will engage in a variety of tasks, from repairing hardware and reinstalling software to solving IT incidents for customers. The position promises hands-on experience with both new and older IT equipment, allowing you to develop valuable skills in a supportive environment. If you are self-motivated and possess strong communication skills, this could be the perfect role for you to grow and make a difference in the IT world.
Qualifications
- Looking for someone to start a career in IT support with interest in networking and hardware.
- Independent, self-motivated individuals with good communication skills are preferred.
Responsibilities
- Repairing IT hardware and reinstalling operating systems and software.
- Problem solving on IT related incidents and helping customers remotely.
- Commissioning new IT equipment and sometimes traveling to customer sites.
Skills
Independent skills
Teamwork skills
Organisational skills
Good written communication skills
Good oral communication skills
Self-Motivated
Problem Solving
Tools
Networking
Hardware
Operating Systems
Customer Service
Job description
A long established IT Solutions company has need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.
This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.
KEY DUTIES- Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions.
- Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
- Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites.
- This will give variety to your role, and the opportunity to work in a face-to-face customer situation.
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Nice-to-have skills- Networking
- Hardware
- Operating Systems
- Problem Solving
- Customer Service
- Desktop Support
- Network Administrator
- Solutions Engineer
- English
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