It Support Technician Apprentice

Serverhouse Group of companies have been at the forefront of Internet Technologies in the South East. They manage Data Centres, device servers, firewalls and networks. The internet consists of technology companies such as EE, British Telecom, Vodaphone and foreign telecoms operators too. Serverhouse also extend fibre optics that they own and install to buildings. They operate high powered Wi-fi networks, and some of their customers with their internet connectivity may also purchase VOIP phones and use their engineers to troubleshoot, install and maintain these. Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please monitor your inbox (and spam / junk folder) for this email and complete the form as soon as possible. We look forward to receiving your application!

Working at Serverhouse will allow you to gain unique skills and have job progression opportunities for the future. There are no limits to progression advancement.

ServerHouse have over 1000 routers switches and end devices connected to their network, they manage a Tier 3 Datacentre which connects to the London Internet exchanges and manage systems as extended and diverse as fibre optic cables in Malta, Frankfurt and Brazil, to microwave links from the Isle of Wight to the Mainland, and individual customers' telephones.

Receive on the job training and enjoy the varied, broad range of responsibilities, gaining lots of fantastic experience. You will get great exposure with lots to learn within this apprenticeship role. Working at ServerHouse will allow you to gain unique skills and have job progression opportunities for the future.

At ServerHouse, they pride themselves on having honest employees, who are able to ask lots of questions, confidently give and take constructive criticism and listen to each other with all aspects of the job.

If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.

About The Role

Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties on a typical shift pattern:

• Managing networks
• Repositioning a frequency on a long-range Wifi antenna to ensure a remote link to a location is online
• Logging into several routers and switches, spending time isolating interesting IP connectivity and Ethernet PPPOE faults
• Using a ticketing system to communicate with customers
• Answering customer queries & fixing issues as part of a team

Night Shifts

• Troubleshooting fibre optic connectivity in Europe, Malta and Brazil
• Raising tickets when the network management indicates that fibres/services are down
• Liaising with Global Carriers such as Lumen, GTT, Colt and Zayo

5 Day Rotation - Shift Working

Shift pattern will be:

• 5 mornings (6:45am to 15:00), then 5 days off
• 5 late afternoons (13:45 to 22:00), then 5 days off
• 5 nights (21:45 to 7:00), then 5 days off

This role involves 32 hours of a 40-hour week allowing for the 5-day rotation (18+ only due to night shifts).

As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at ServerHouse combined with 25 days of off the job training at the PETA training centre in Cosham.

5-day rotation - Shift working Shift pattern will be: - 5 mornings (6:45am to 15:00), then 5 days off - 5 late afternoons (13:45 to 22:00), then 5 days off - 5 nights (21:45 to 7:00), then 5 days off.