IT Support Technician (2nd Line) – London

Dawn Ellmore Employment are delighted to be assisting a brilliant London based law firm in their search for an IT Support Technician (Second Line). This role will see you thrive in a diverse and progressive environment and gain the unmissable benefits on offer which include hybrid working plus a bountiful benefits package.

The ideal individual would hold at least 3 years’ experience within a similar role from a professional services environment. The role would include experience within Windows 10 as well as Office 365 and the experience of IT Helpdesk processes. You must have excellent attention to detail along with having strong time-management capabilities.

Responsibilities:

• Logging support calls and ensure the outcomes are documented.
• Escalate and redirect any support requests.
• Provide assistance in installation and configuration.
• Ensure all backup files are maintained.

This is a brilliant opportunity which is not to be missed, get in touch now to find out more…