IT Support Technician

The Flooring Systems division offers a broad and attractive range of environmentally friendly natural linoleum, high-quality vinyl floors, entrance matting systems for cleaning and drying shoes, carpet tiles, needle felt, and Flotex, the washable high-tech textile flooring. Thanks to their excellent technical properties and attractive design, these flooring products are invariably the first choice for public buildings, department stores, hospitals, and other healthcare facilities, schools, libraries, commercial and office spaces, leisure centers, shops, hotels, restaurants, and cafeterias as well as for applications in the residential market. With a market share of about 70 percent, Forbo is the world leader in linoleum.

Flooring Systems also provides ready-made adhesives for floor covering installations, parquet flooring, and ceramic tiles, leveling compounds for the construction industry as well as liquid floors under the trade name Eurocol.

Forbo Flooring as division of Forbo Group is a complex manufacturer of high-quality commercial and residential flooring with an extensive and attractive range of environmentally friendly linoleum, high-quality vinyl flooring & LVT, entrance flooring systems, carpet tiles, needlefelt and Flotex flocked flooring. With 15 sites across 26 countries and 3000 employees, the flooring division has 4 sites in the United Kingdom. Further information at http://www.forbo.co.uk/.

The Ripley site produces a range of flocked floor coverings in sheet, tile and plank formats. With a manufacturing footprint of 12000sqm and a 9000sqm warehouse, Ripley’s manufacturing processes include polyamide yarn cutting, dyeing, drying, electrostatic flocking, rotary and digital printing, backing application and final cutting/conversion. The Ripley site has ISO14001, ISO9001, ISO45001 and ISO 5001 (the first manufacturing site in the UK to achieve this) quality accreditations.

The Role

This role is an exciting opportunity for a customer-focussed IT Support Technician starting out in their career. The role is based in Ripley, Derbyshire. Reporting to the UK IT Support & Operations Team Leader, and working alongside one other IT Support Technician. This role will be the first point of contact for UK IT support, providing effective end user support for UK employees at local and remote sites by promptly addressing enquiries, problems and requests relating to IT needs.

IT Support Technician

Key Responsibilities For The Position Include

Support

• Provide e-mail, telephone and remote support to UK /IE users with IT issues
• Provide on-site support as required at all UK sites, this will include site visits at least quarterly
• Ensure all user issues / requests are logged on internal systems, monitor and completed to resolution
• Assisting with telephony migrations to Teams telephony
• Testing and implementation of new services
• Day to day user requests with users in factory, office and sales environment

Operations

• Install and maintain user devices and software ensuring maximum availability
• Ensure devices are compliant with all internal controls
• Carry out network maintenance functions
• Maintain network system access profiles
• Maintain documentation to ensure UK team members and users have resources to resolve issues
• Ensure backups are completed and recovery procedures understood
• Windows 10 migrations to Windows 11
• Working with Azure/Vmware

Projects

• Initiate and / or provide management and support for internal and external generated IT related site improvement projects at UK sites

The Successful Person Must Have

• Either previous experience of working in an IT support role or university level education in an IT specific course.
• A basic knowledge of Active Directory, maintaining users and groups and basic VMware knowledge
• A basic knowledge of Azure and cloud technologies
• A basic knowledge of cyber security principles
• Ability to focus on customer needs and satisfaction, providing a good level of customer service
• Excellent interpersonal skills to establish good working relationships with the ability to communicate on a technical and non-technical level to all levels of organization
• Exhibit enthusiasm for personal growth and demonstrate a willingness to learn and further develop their skills.
• Be self-motivated and able to work independently on tasks and projects whilst demonstrating adaptability to learning new technologies to stay up to date

To apply, please forward on a cover letter explaining how you meet the above requirement along with a current CV detailing your current & expected salary/benefits package to

Sarah McMasters, HR Business Partner (Ripley site)

sarah.mcmasters@forbo.com