IT Support Technician

We are currently recruiting for a first line support IT Technician who can act as the first point of contact for IT-related queries across the company. Are you someone who enjoys communicating with internal and external customers whilst troubleshooting and resolving queries? If so, please read on.

• Previous experience in a similar IT support role is desirable but not essential for candidates with strong technical aptitude.
• Strong knowledge of Windows operating systems and Microsoft Office 365.
• Familiarity with basic networking concepts (e.g., IP addressing, Wi-Fi troubleshooting).
• Excellent communication and customer service skills.
• Basic understanding of ITIL processes (preferred but not mandatory).
• Relevant certifications (e.g., CompTIA A+ or equivalent, Microsoft Certified Fundamentals) are a plus.

• A positive and approachable attitude.
• Self-driven individual with the ability to work autonomously.
• Strong problem-solving and analytical skills.
• Willingness to learn and adapt to new technologies.
• A team player who collaborates effectively across departments.

• Provide first line support.
• Diagnose and resolve basic hardware, software, and network-related issues (including MFA, email, licensing etc).
• Escalate unresolved issues to second line support or relevant teams, ensuring proper documentation.
• Log all incidents and service requests in the IT ticketing system with accurate details and prioritisation.
• Provide guidance to users on IT systems, tools, and best practices.
• Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices (Active directory and Azure management).
• Maintain accurate records of incidents, changes, and updates in the IT knowledge base.

• Salary is very competitive and dependent on experience.
• 25 days annual leave increasing, plus 8 bank holidays.
• Company Pension Scheme.
• Discount platform.
• Full training and support.
• Cycle to work scheme.
• Employee Assistance Program.
• Extensive learning opportunities.
• Employee Engagement Forum.
• Reward and recognition programme.
• Monthly pay day treat day.