IT Support Technician

Thornton Tomasetti; Romsey; On-site; GBP 30,000 - 50,000

Job description

Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.

We are looking for an IT Support Technician who can thrive in a varied and interesting hands-on support role. This includes local and remote end-user IT support, maintenance/availability of the local IT Infrastructure, the protection of core assets and systems, delivering essential functions and a clear focus of maintaining the highest level of security and protection of data at our Romsey (Southampton) location.

For IT professionals who like to take initiative, collaborate with a great team and accomplish things you can be proud of, this is a great place to work. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines.

The Role

The IT Support Technician will need a broad technical skillset, excellent communication skills and ability to work and collaborate with the wider IT Team, who are based in the US, Canada, UK and India. A Defence or Government background will be advantageous for this role, as you will be working with different classifications of data and will be accountable for ensuring that strict IT Security controls are in place and data protection practices are followed at all times.

Responsibilities

• Provide first and second level technical support to local office and remote users in the UK and beyond, to ensure timely resolution of end-user issues.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Onboarding of new hires.
• Assist with project work including office moves, integrations, secure work etc.
• Support local IT and information security requirements, in accordance with compliance standards.
• Complete IT components of vendor questionnaires and audits, comprehensively and timely.

Qualifications

• Diploma or university degree in computer science and/or 3+ years equivalent work experience.
• CompTIA Security+ required or equivalent experience, MCP, MCSA, MCSE, CCNA would be highly desirable. CISA, CISM, CISSP and IT would be advantageous.

This position requires the successful candidate to gain and hold UK Security Clearance.

Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.