IT Support Technician

About

IT Support Technician – Desktop Support – IT Problem Solver – Support over 400 North East based business customers with technical IT issues – Based On-Site Wonderful local North East business – dynamic and growing! 3 live vacancies due to growth! 1 senior role requires driving licence and own car. Great time to join! £26.000 - £32,000, benefits, 28 days hol inc. BH, great team and environment, 9.30 – 5.15 office hours. Join an award-winning business who are focussed on growing over the next 12 months. Chloe @ Duval is recruiting, get in touch!

We are looking for a competent focused IT Engineer who can support business customers with IT issues and requirements. Must have: Windows / Office 365 support experience, passion for technology and IT, (server experience a bonus), hardware & software support.

This is a lovely business who are focussing on growth, fantastic learning and progression opportunity for the right candidate. Trust, reliability, autonomy and pride would be a good culture fit. IT geeks and problem solvers, applications to Chloe!

The Role

• Diagnose, repair, install and maintain computer and other IT related equipment and services for internal staff and external customers
• Speaking to business customers and their employees regarding IT requirements
• Organising appointment times
• Preparing reports and maintaining records as required
• Provide general support to customers
• Act as the point of contact for internal and external customers
• Any other reasonable duties required by management

We Need

• Proven experience in an IT support role with Windows / Office 365 support experience
• Passionate about IT and Technology
• Hardware and software support experience, server experience advantageous
• Excellent time management skills and the ability to prioritise tasks
• Attention to detail and excellent problem-solving skills
• Strong knowledge of software troubleshooting techniques and operating systems
• Familiarity with MS Dynamics, Remedy, or similar ticketing systems
• Great communication, organisation and customer service skills.

Great NE based IT support role, speak to Chloe @ Duval

Nice-to-have skills

• Windows

Work experience

• Desktop Support

Languages

• English