IT Support Technician

TieTalent; New Forest; Hybrid; GBP 22,000 - 23,000; Full time

Job description

About

IT Support Technician

Location: Ringwood, Hampshire, + hybrid home working.

Salary: £22,308 - 23k, DOE, after probation + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Package

• Ongoing training and support
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking
• Hybrid Working
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Join us as an IT Support Technician! Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support-desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

IT Support Technician - The Role:

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge, and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

IT Support Technician - The skills you will need:

To succeed in this role, you’ll need a basic knowledge of IT troubleshooting and problem-solving as well as experience within a customer service environment. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.

Nice-to-have skills:

• Customer Service

Work experience:

• Desktop Support

Languages:

• English