IT Support Technician

Rohan is one of the leading outdoor clothing brands in the UK with over 50 retail stores across the country.

We are looking for an IT Support Technician to become a valuable member of our IT Team.

As the first line of defense for all IT-related issues, you will provide technical assistance, support, and troubleshooting to end-users across various hardware, software, and network systems. This is an ideal position for someone with a passion for technology, problem-solving skills, and an aptitude for clear communication. The role offers an exciting opportunity to work in a fast-paced environment while continuously learning and growing in the IT field.

Main Duties & Responsibilities

Technical Support

Provide end-user support for a wide range of IT-related issues, including software installations, hardware malfunctions, network connectivity problems, and other system-related concerns.

You will resolve issues through various communication channels, including phone, email, remote support, and in-person assistance.

Troubleshooting & Problem Resolution

Analyse, troubleshoot, and resolve technical issues in a timely manner, ensuring minimal disruption to business operations.

Use diagnostic tools and knowledge of IT systems to identify root causes and apply solutions effectively.

System Installation & Configuration

Assist in the installation, configuration, and setup of new hardware, software, operating systems, and peripherals.

Ensure that systems are properly configured and meet the technical specifications of the organization.

Ongoing Maintenance & Updates

Perform regular maintenance on IT systems, including updates, patches, and system backups.

Ensure that all systems and software are up-to-date, secure, and functioning properly.

Who are we looking for?

Personal Specification

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.

Excellent problem-solving abilities, with the capacity to think critically and resolve issues efficiently.

Strong organisational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.

A customer-centric attitude, with a focus on delivering excellent service and user satisfaction.

Technical & Qualifications

Qualifications in Information Technology, Computer Science, or a related field are preferred.

Proficiency with Windows and macOS operating systems, including installation, configuration, and troubleshooting.

Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint, etc.) and enterprise applications.

Basic understanding of networking concepts, including IP addressing, DNS, DHCP, and VPNs.

Knowledge of remote desktop tools and troubleshooting utilities.

Microsoft Certified: Fundamentals or equivalent certifications would be a plus.

Knowledge & Experience

A minimum of 1+ years of hands-on experience in an IT support or technical role, ideally in a corporate or fast-paced environment.

Experience with troubleshooting both hardware and software issues are a must.

Retail Sector Experience Beneficial But Not Essential

What’s in it for you?

• Free onsite parking
• Personal clothing allowance
• 50% discount on our clothing
• Contributions to a Pension scheme
• Life cover based on salary
• Employee Assistance Scheme

If this sounds like you, we are waiting to hear from you.