IT Support Technician

IT Support Technician – UK

Our Client is an Entertainment company, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe, and Australia.

They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group.

The IT Support Technician will report to the Director of Information Technology and will support users both at the global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including information security, system availability, and change management.

Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack, and Salesforce, and we support user access to Google Workspace alongside various other line of business products.

Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices, and our users access our services on corporate machines and BYOD. We are 100% cloud-native with no on-premises systems.

Specific tasks will include:

• First line support for users both in person and via support channels. Resolve or escalate issues.
• Hardware setup and configuration, patching, and upgrades.
• Support audio-visual/conference room equipment and printers.
• Monitoring and maintaining local networking equipment such as access points, firewalls, etc.
• Responsible for maintenance and upkeep of our backup infrastructure, including laptops and relevant server(s) and other designated cloud backup locations.
• Provide timely reports to senior management on progress of dedicated tasks or ongoing activities.
• Configuration and monitoring of core systems.
• Administration for IT processes such as:
• Support ticketing.
• Equipment inventories.
• Hardware purchases, repairs, and disposals.
• Joiner-Mover-Leaver process.
• Managing license count.
• Assisting with change projects such as data migration, office reconfiguration, and platform or service changes.

Personal Attributes:

• Detail and precision in aspects of approach to tasks.
• Ability to prioritise conflicting workflows.
• Team player, ability to communicate effectively with non-technical users and senior management.
• Excellent presentation and timekeeping.

Experience:

• 3 years experience in an equivalent setting.
• Microsoft Office 2019+ support essential.
• Mac (iOS) support exposure desirable.
• Exposure to endpoint device management systems desirable; Azure support essential.
• Good documentation and analytical skills, with a passion for end-user satisfaction.
• Evidence of commitment to training and knowledge.

The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week.

The salary is in the range £30K - £45K.

Do send your CV to us in Word format along with your daily rate and availability.