IT Support Technician

Eden Scott; Falkirk; Hybrid; GBP 25,000 - 35,000

Job description

IT Support Technician - Hybrid - Falkirk

We are looking for an IT Support Technician to join a team in a hybrid role, based near Falkirk with the flexibility to work remotely up to two days per week. This is an exciting opportunity to work in a fast-paced environment, providing 1st line IT support across various infrastructure and applications.

Key Responsibilities:

• Act as the primary point of contact for IT support, troubleshooting a wide range of issues from application errors to server and network problems.
• Provide technical support on Microsoft network technologies and Office 365.
• Manage Active Directory administration, workstation deployment, and helpdesk coverage.
• Ensure accurate logging, tracking, and escalation of IT issues within the team.
• Collaborate closely with colleagues to improve IT processes and contribute innovative solutions.

What We're Looking For:

• Previous experience in a 1st line IT support role or a keen graduate with relevant degree
• Knowledge of Microsoft Server technologies, networking (TCP/IP, DHCP, DNS, VLANs), and cybersecurity concepts.
• Familiarity with helpdesk management solutions and basic PowerShell scripting.
• Strong problem-solving skills with the ability to work under pressure.
• Excellent communication skills and a team-oriented mindset.

Benefits & Working Hours:

• 35 hour week - half day on a Friday
• Occasional out-of-hours work may be required for travel, on-site support, or project work.
• Participation in an on-call rota.

If you're an enthusiastic IT professional eager to develop your skills in a dynamic environment, we'd love to hear from you!