IT Support Technician

Location: Fairford

Who are we?

RAFCTE is best known for staging the world renowned Royal International Air Tattoo (RIAT) at RAF Fairford in Gloucestershire each year. In 2003, RIAT was granted status as the largest military air show globally by Guinness World Records. In addition to the heads of many of the world’s air forces and major suppliers to the sector, RIAT also hosts thousands of aviation enthusiasts and members of the public over three days. As well as aviation, the event is increasingly a family day out, with the exceptional Techno Zone providing unique interactive STEM activities, under the banner of RAFCT’s mission to inspire young people to fulfil their potential in air, space, and technology. In total, over 200,000 people attended RIAT in 2024.

What are we looking for?

We are looking for an IT Support Technician to help with RIAT 25.

Your Main Responsibilities Will Include:

• To provide 1st line IT Service Desk support to users using a logging system and to participate in 2nd line support activities when required.
• To assist staff in the office or remotely via remote connection utilities.
• Participate in updating endpoints, including hardware, software, patches, and security updates.
• Detect, troubleshoot and resolve PC, peripheral and application errors.
• Perform routine maintenance tasks for user accounts including the creation of and amendment of membership/permissions.
• Run basic network monitoring reports and utilities.
• The deployment and installation of software on Windows devices.
• To support the IT & Communications Manager in diagnosing faults, issues, or potential risks to the IT infrastructure.
• To support the senior management team with data management with third party systems.
• To maintain accurate inventory and maintenance records for the company’s computer equipment.
• To ensure that all backups are properly stored and that the correct backups are made available for the backup cycle. To manage backup jobs and report on any failures.
• To interface with other third parties for engineering visits and to liaise over software and hardware problems reporting and resolution.
• To provide basic training on the computer systems to staff members, including on-boarding activities.
• Identify the key data requirements for the effective analysis and measurement of partnerships.
• Assist in the configuration, deployment, and maintenance of IT & Communications assets for the show.

Type Of Contract/Working Hours:

FTC 19/05/2025 until 20/08/2025

36.25 hours per week.

Based in Fairford, Gloucestershire.

All employees are required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event.

RIAT Weekend Date: 18th-20th July 2025.

What We Will Offer:

A salary of £25,000 pro rata is accompanied by pension and a focus on staff wellbeing and social events throughout the year.

You will also be given two complimentary tickets to The Royal International Air Tattoo and a staff discount of 50% for an additional six.

Education:

• GCSE standard of education (desirable)
• Experience of the events industry (desirable)

Knowledge:

• Competent in Microsoft Office 365 and Azure
• Infrastructure/Technical Support
• Strong knowledge of Windows O/S
• A basic understanding of the Military and Defence Industry (desirable)

Skills:

• Organisation and time management (essential)
• Ability to work under pressure and to tight deadlines (essential)
• Problem solving
• Numerate and literate with attention to detail (essential)
• IT literate (essential)
• Very familiar with general office computer hardware, accessories, connectors, etc.
• Written and verbal communication (essential)

Qualities:

• Confident (essential)
• Team player (essential)
• Commitment to excellence (essential)
• Customer service oriented (essential)
• Ambition and pride (essential)
• Puts safety first (essential)

Application Process:

Apply through our company website by submitting your CV and preferably a covering letter explaining why you are right for us, but most importantly why we are right for you.

If your application is successful, you will be invited to attend an interview at our Fairford offices.

Applications close 30.04.2025.