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IT Support Technician

Syntax Consultancy Ltd

Derby

On-site

GBP 25,000 - 30,000

Full time

24 days ago

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An established and growing business is seeking an IT Support Technician to join their team in Derbyshire. This is a fantastic opportunity for an IT professional looking to advance their career into a leadership role. You will be responsible for managing IT service requests, resolving incidents, and supporting various IT projects. The company offers a supportive environment with opportunities for training and professional development. If you are passionate about IT and ready to take the next step, this role could be the perfect fit for you.

25 days Holiday (+ BHs)

Pension

Life Assurance

BUPA Medical/Dental

Training & Professional Development

Experience in managing IT service requests and resolving incidents.
Knowledge of Office 365, Windows, and Active Directory is essential.

Manage IT service requests and resolve incidents to 1st/2nd line level.
Support IT projects including software/hardware upgrades and rollouts.

IT Support

Incident Management

User Support

Team Leadership

Relevant IT Certifications

Office 365

Windows

Active Directory

Remote Support Tools

Device Management Systems

IT Support Technician
Derbyshire
Permanent
£25,000 – £30,000 (DOE)

IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby).

A superb opportunity for an IT Technician looking to progress their IT career and take a step up into an IT Support Team Leader role.

A chance to join an established and growing business with a proven track record in their industry. Start ASAP in Spring 2025.

Key Responsibilities:

Managing IT service requests from end-users and resolving IT incidents to 1st/2nd line level.
Escalating more complex issues to 2nd/3rd Line IT Support teams and external 3rd party providers.
Setting up end-user hardware using imaging and automated Device Management systems.
Using IT Service Desk logging systems and Remote Support Tools.
Supporting IT projects including software/hardware upgrades and rollouts.
Full UK Driving Licence and own vehicle preferred.
Any experience of leading/managing a small IT Support team would be an advantage.

Technical Environment: