IT Support Technician

Aztech IT Solutions; Aberdeen City; On-site; GBP 32,000; Full time

Job description

About The Role

AztechIT are seeking a customer focused, experienced IT Support Technician to join our Service Delivery Team based at our client site in Aberdeen.

AztechIT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.

The successful IT Support Technician will be part of our first response team and will ensure that our customer receives an excellent and consistent service experience.

You will be an IT Support Technician, that is a natural problem solver with the capacity to work in a fast-paced environment. It is essential to have a passion for technology and provide outstanding customer service.

Key Responsibilities

• Providing efficient and effective customer service to end users and other stakeholders providing remote and desk side support.
• Acting as the first point of contact for technical service requests.
• Logging and maintaining support issues detail throughout a service ticket lifecycle.
• Responding appropriately to more complex problems through escalation.
• Prioritisation and management of workload to ensure client SLAs are met.
• Supplying a high standard of customer service in line with AztechIT’s standards.
• Owning, managing, and resolving incidents, completing requests and change requests in line with our SLAs.
• Delivering against our KPIs.
• Working in accordance with company values, policies, procedures and standards.

Skills / Attributes Required

• Minimum of 2 years demonstrable experience providing IT support for internal IT users both remotely and desk side.
• Previous experience with office move / relocations.
• Clear and confident communicator at all levels and abilities.
• A proven problem solver and good asset management.
• Able to deliver and troubleshoot complex technical solutions.
• Strong communication and documentation skills.

Essential Technical Experience

• Office 365
• Windows Server
• Active Directory
• Windows 10
• PC & Server hardware (Mounting and racking servers)

Desired

• AZ-900
• Microsoft 365 Certified: Fundamentals
• CCNA

Package Details

• Salary is up to £32k p.a depending on your experience and accreditations.
• 24 Days Holiday - Increasing with 3 years+ service.
• The hours of work are 37.5 per week. Applicants must be flexible to work additional hours to fulfil the requirements of the job role.
• Permanently based at Aztech IT's client's site in Aberdeen city centre, Monday to Friday.

Employee Benefits

• Excellent training/development opportunities – The Aztech Academy.
• Perkbox - Hundreds of different perks delivered to your mailbox weekly.
• Paid for Company nights out.
• AXA Health Cash Plan.