IT Support Technican

IT Support Technician

Location: West Midlands

Industry: IT

Salary: £25000 - £28000 per annum + Bonus + Benefits

Posted: 28/10/2024

As a leading Hospitality Group named in 2024’s Top 30 Best Places to Work and Best Employer awards, our client is expanding their internal IT capabilities during a major growth phase.

Role Overview:

New position reporting to IT Manager, providing on-site 1st and 2nd level IT support while helping transition more services in-house. Key focus on user support and project delivery.

Key Responsibilities as an IT Support Technician:

1. Deliver hands-on IT support and hardware/software deployment
2. Manage device lifecycle including PCs, mobile devices, and peripherals
3. Maintain Active Directory (cloud and on-premise) and user administration
4. Coordinate with external IT vendors
5. Support IT projects and system improvements
6. Maintain asset inventory and documentation

Required Skills:

1. 2+ years IT support experience
2. Strong knowledge of Windows, Office 365, and mobile device management
3. Experience with Active Directory, Azure AD, MFA, and Intune
4. Network troubleshooting fundamentals (TCP/IP, DNS, DHCP)
5. Familiarity with monitoring and ticketing systems
6. ITIL certification beneficial

As an IT Support Technician you will receive:

1. Comprehensive development program including mentoring and online learning
2. Dynamic, fast-paced environment
3. Proven track record of employee satisfaction
4. Opportunity to shape growing IT operations

This is an onsite role, 5 days a week.

Please send your CV for immediate consideration.

Ascent People is acting as an employment agency for this vacancy and applicants from all ages and backgrounds will be considered.

Recruiter:

Nadine Bramley

Phone: 0161 9132621

Email: nadine.bramley@ascentpeople.co.uk