IT Support Team Leader

IT Support Team Leader
Derbyshire
Permanent
to £30,000 (DOE)

IT Support Team Leader needed for a permanent position in Derbyshire (approx 10 miles north of Derby). Start ASAP in Spring 2025.

A fantastic opportunity for a hands-on IT Support Team Leader to manage a small team within an IT Support / Service Desk / Helpdesk environment.

Key experience & responsibilities will include:

• Managing / leading a small team of IT Technicians who provide day-to-day technical support for multiple sites across the UK.
• This is a ‘hands-on’ technical role, so you would also be responsible for managing IT service requests from end-users and resolving IT incidents to 1st/2nd line level.
• Escalating more complex issues to 2nd/3rd Line IT Support teams and external 3rd party providers.
• Setting up end-user hardware using imaging and automated Device Management systems.
• Using IT Service Desk logging systems and Remote Support Tools.
• Supporting IT projects including software/hardware upgrades and rollouts.
• Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
• Full UK Driving Licence and own vehicle preferred.

Benefits: Salary to £30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More.