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IT Support Team Lead
Oscar Associates (UK) Limited
Aylesford
On-site
GBP 37,000
Full time
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Job summary
An established industry player is seeking an IT Support Team Lead to oversee a skilled team of engineers in delivering exceptional service to clients. This role offers the chance to step into a leadership position while ensuring the efficient resolution of technical issues across various platforms. You will work with cutting-edge technologies like Microsoft 365, Azure, and virtualization tools, all while mentoring your team to achieve high service standards. If you're passionate about technology and ready to take your career to the next level, this is the perfect opportunity for you.
Qualifications
- Strong technical support background with leadership aspirations.
- Experience with Microsoft 365 and Active Directory is crucial.
Responsibilities
- Lead and mentor a team of IT support engineers.
- Ensure timely resolution of technical issues and manage service desk operations.
- Troubleshoot network-related issues and manage user accounts.
Skills
Tools
Job description
IT Support Team Lead - £37,000 - MSP - Gillingham
We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.
Key Responsibilities:
- Lead and mentor a team of IT support engineers, providing guidance and technical expertise.
- Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.
- Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.
- Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.
- Manage user accounts and permissions using Active Directory.
- Perform basic server administration tasks such as file sharing, security management, and user access control.
- Support and maintain Microsoft 365 environments, including troubleshooting and administration.
- Work with virtualization technologies such as VMware and Hyper-V.
- Implement and oversee backup and disaster recovery solutions.
- Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions.
- Visit client sites to help with onboarding & deal with any serious issues.
Experience in a team lead/management role is not essential. We will consider candidates who have a very strong support background and who are looking to take a step up into a lead role.
The Technology You'll Be Working With:
- Azure
- Microsoft Server: MS Server, MS Clustering, AD, Group Policy
- Virtualization: VMware, ESXi, Hyper-V, vSphere
- Server Hardware: HPE & Dell Servers
- Microsoft Azure
- Office 365
- Backup Technologies: Veeam Backup, Replication
- TCP/IP, DNS, WINS, DHCP
- PowerShell
- SAN (HPE)
There is a field-based element to this role, where you will be required to visit client sites to help deal with any escalated issues. A full UK driver's license is essential & car is essential.
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