IT Support Specialist - 6 month contract

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from Hardware/Software setup and supporting the IT team by providing essential support services to the wider company.

As an IT Support Specialist, you will:

• Setup laptops for new users (Mac OS, Windows, Linux)
• Help respond to first level IT support tickets from employees
• Learn about system administration across a number of business systems such as Office 365, JIRA, Slack and a hosted IP PBX system
• Learn about computer networking and firewalls
• Develop excellent customer service skills
• Work on ad-hoc business system focused projects to learn about project management and managing stakeholders

Key Qualifications:

• A high level of attention to detail
• Strong communication skills (both written and verbal)
• A strong work ethic and interpersonal astuteness
• The ability to work pragmatically
• Strong Computer Skills
• Pre-existing knowledge of using a Service Desk tool is advantageous
• ITIL knowledge is useful

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.