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IT Support Specialist

Careers Plus

Gateshead

Hybrid

GBP 26,000 - 32,000

Full time

30 days ago

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Join a forward-thinking managed service provider as an IT Support Specialist! This role offers a fantastic opportunity to provide technical assistance to end-users and troubleshoot various IT issues. With a focus on delivering exceptional support, you'll be part of a team that values adaptability and continuous learning. The company has a strong reputation for supporting local businesses for over 20 years, ensuring a stable and rewarding work environment. If you're passionate about technology and customer service, this position is perfect for you!

Minimum 2 years of experience in IT support or similar role.
Proficiency in Windows and macOS, network administration experience.

Provide technical assistance to end-users via phone, email, or in-person.
Diagnose and resolve technical problems, ensuring minimal disruption.

Problem-Solving

Communication

Customer Service

Adaptability

Relevant certifications (CompTIA A+, Network+, MCSA)

Windows

macOS

Azure

AWS

IT Support Specialist

Gateshead (Hybrid)

Salary: £26,000 – £32,000 per annum, depending on experience

Full-time, Permanent

Careers Plus are delighted to be working with a well-established managed service provider based in the Northeast of England who is looking to hire an IT Support Specialist. This is a great opportunity to join an employee-owned company which have supported local businesses for over 20 years and have no chance of slowing down.

Key Responsibilities

Provide technical assistance to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
Diagnose and resolve technical problems, ensuring minimal disruption to users.
Install, configure, and maintain computer hardware, software, and peripherals, including printers and scanners.
Assist in managing and troubleshooting network issues, including LAN, WAN, and internet connectivity.
Create and maintain detailed documentation of technical issues and their resolutions for future reference.
Assist in onboarding and training new employees on IT systems and best practices.

Requirements

Minimum of 2 years of experience in IT support or a similar role.
Proficiency in Windows and macOS operating systems, experience with network administration, and familiarity with cloud-based services such as Azure and AWS.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

Skills and Attributes

Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve complex technical issues.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer Service: A customer-oriented attitude with a focus on delivering top-notch support.
Adaptability: Willingness to continuously learn and adapt to new technologies.

Please apply to be considered for the opportunity!

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