IT Support Specialist

Our client seeks a Corporate IT Support Specialist to join their team.

You will be part of a team of technical support personnel, providing corporate IT infrastructure, services and support to the office, as well as other offices around the world and remote workers.

The ideal candidate will be passionate about troubleshooting, have excellent organisational skills, and should enjoy working with people.

Key Responsibilities

1. Providing direct IT end-user support, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.
2. Providing technical support for peripherals, networking devices, audio/video equipment and other office IT equipment.
3. Logging and documenting all events and changes in the ticketing system and keeping documentation up to date.
4. Setting up new computer systems and re-installation of machines.
5. Operating systems and software upgrades on end users' machines and other hardware.
6. Liaising with HR and office administration to handle the onboarding/offboarding of employees from an IT perspective.
7. Collect and store IT equipment for departed employees; keeping IT storage organised.
8. Procure and store IT equipment, peripherals and software required by the company.
9. Provide technical training to employees.

Key Skills & Experience

1. Solid understanding and troubleshooting of computer system hardware, components and peripherals.
2. Understanding and troubleshooting of Microsoft Windows and Apple MacOS operating systems in a domain-based environment.
3. Experience in installing, configuring and maintaining end-user software installations.
4. Solid understanding of basic TCP/IP networking, IPv4 addressing and Domain Name System (DNS) as used internally besides publicly.
5. Appreciation of key IT security concepts.
6. Calm, organised, patient disposition, and happy to work with other technical users in a respectful environment.
7. Strong analytical problem-solving skills and good customer relationship skills.
8. Willingness to learn new technologies.
9. Technical diploma in a related field.
10. Familiarity with various collaboration tools/cloud-based platforms and the ability to work with teams to organise these tools to maximise productivity.