IT Support Manager - 1st Line Support (macOS)

Pontoon; Leeds; Hybrid; GBP 60,000 - 80,000

Job description

Job Title: IT Support Manager (macOS) - 1st Line Support

Location: Leeds (Hybrid - 2 days onsite per week)

Contract Type: Fixed Term Contract (12 Months)

Rate: Circa 350/Day

Working Pattern: Full Time

Join Us as a Technology Support Manager (macOS)!
Are you an experienced macOS engineer with a passion for providing exceptional support? Do you thrive in a dynamic environment and want to play a key role in building a new support service for our Apple MAC estate? If so, we have the perfect opportunity for you!

At our organisation, we are committed to helping our colleagues make a difference to customers, businesses, and communities. As the UK's largest retail and commercial bank, we are looking for someone to join our team in Leeds and help us enhance our IT services.

What We're Looking For:

Essential Technical Skills:

1. Experience in macOS and Apple hardware support.
2. Knowledge of JAMF, Service Now and Apple Business Manager.
3. Proficiency in troubleshooting technical issues in macOS environments.
4. Familiarity with Microsoft Entra and Active Directory.
5. Strong troubleshooting experience with Microsoft Office 365.
6. Understanding of network protocols, security, and system administration.
7. Excellent communication and interpersonal skills.
8. Ability to work independently and collaboratively in a team.

Desired Skills:

1. Experience with mobile device management (MDM) solutions for Apple devices.
2. Knowledge of ITIL or other IT service management frameworks.
3. Experience supporting colleagues in diverse environments, including home setups.
4. Previous use of ServiceNow for incident management.
5. Familiarity with Smart Phone technology, particularly iPhone and related applications.

What You'll Do:

1. Provide advanced 1st line support for macOS, applications, and hardware, including peripherals.
2. Deliver outstanding customer service and technical assistance.
3. Troubleshoot and resolve complex technical issues related to macOS and network connectivity.
4. Collaborate with cross-functional teams to identify and implement service improvements.
5. Develop and maintain comprehensive macOS troubleshooting guides.
6. Train and mentor junior IT staff on macOS support and best practices.
7. Act as a point of technical expertise within our IT services.
8. Utilise ServiceNow to analyse the impact of the Mac Support service and manage critical issues.

What's in It for You?
Join a technical role that allows you to help others while fostering a supportive and collaborative environment. You'll have the opportunity to:

1. Work within a values-led culture committed to diversity and inclusion.
2. Learn, grow, and develop in a dynamic organisation.
3. Contribute to a caring environment where all colleagues feel valued and supported.
4. Make a real difference in the lives of our customers and colleagues.

If you're ready to take on this exciting challenge and help shape our macOS support service, we'd love to hear from you! Apply now and be a part of our mission to support our colleagues and customers effectively!

Our organisation is committed to creating a diverse workforce that reflects the communities we serve. We welcome applications from all backgrounds and experiences.

This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.

If you think you have the experience and you would like to become an employee of this fast-growing business unit within Ajilon please apply with your CV right now for swift consideration!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.