IT Support Manager

Bauder are seeking a proactive and technically competent IT Support Team Manager, to take a hands-on approach to the expansion of our IT Team.

This will be a busy role within our growing IT department, supporting our UK and Ireland employees and ensuring excellent customer service and effective and efficient solutions.

Main Duties

• Lead on day-to-day support operations and internal IT projects, manage escalations, and provide guidance to ensure best practices in troubleshooting and user support.
• Work with other IT team members to improve processes and support system upgrades, making sure our team meets both technical and customer service standards.
• Build a complete support eco system, from process to delivery, and create SLA, KPIs etc., establishing what is needed and seeing it out to the production environment.
• Lead and manage the IT Support Team, including complete performance and talent management.
• Support the deployment of new IT systems, software and services.
• Take the lead of IT projects.

Key experience

• Previous experience managing modern IT estates
• Previous experience managing and leading a team

Key knowledge

• Extensive knowledge of Microsoft 365 and Azure
• Strong knowledge of cloud solutions
• Awareness of IT operating standards and frameworks focused on cyber security standards and practices (for example Cyber Essentials/plus, ISO27001)
• Excellent knowledge of IT governance and risk management

Key skills/person spec

• Excellent problem-solving and communication skills
• Ability to lead, mentor and coach others
• Excellent Stakeholder Management skills

Why work for Bauder?

Our people-focused culture originates from a strong family ethos and belief that our success is determined through our people; our people are at the very heart of what we do and are our most important asset. We place huge importance on our people so provide them with long-term security through an excellent benefits package and investment back into our business.

As well as being one of Europe's largest and most successful Flat Roofing Manufacturers, our workforce is highly engaged and fully understands their contribution to our success.

We are an Investors in People Platinum award employer, with an Investors in People Gold award for wellbeing, and we pride ourselves on supporting personal and professional growth.

Alongside excellent lengths of service, a huge investment in Mental Health First Aiders and development, Bauder also offers:

• Competitive, market pay rates
• Yearly bonus (up to 10% of salary)
• Income protection
• Life assurance
• Private Healthcare
• Competitive Pension Scheme
• Training & Wellness schedules

If you are seeking a role that offers the opportunity to take complete ownership of IT Support Systems, deliver key IT projects, and develop a team, then look no further.

We can't wait to hear from you today!