IT Support Graduate

Bosch Group; Worcester; On-site; GBP 1,000 - 2,000; Full time

Job description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

Job Description

We are excited to offer you the opportunity to join our International Qualification Experience team as a IT Support Graduate!

The International Qualification Experience team is responsible for developing and implementing global training strategies and concepts aligned with company goals and customer needs. The team is also responsible for providing colleagues in 25 different countries with digital tools to help them create and manage their training offers.

In this role, you will be responsible for:

• Providing first and second level support to users, including troubleshooting and resolving technical issues.
• Simulating or recreating user experiences to effectively troubleshoot and resolve operating difficulties.
• Collaborating with external providers and internal departments to activate, restore or improve system configurations.
• Consulting and providing expertise, while specifying and documenting practical use cases.
• Identifying user needs and suggesting modifications or improvements to enhance user experience.

Interested? Upload your CV today!

Qualifications

Our ideal candidate must have:

• A university undergraduate degree preferably in Computer Engineering, Information Systems Management, or related fields.
• Proven skills and knowledge in relevant technical concepts, principles, as well as practices within web development, web design, web analytics, and database management.
• At least 12 months experience in a similar role with helpdesk, incident management and/or support roles. Particular experience with Learning Management Systems, Learning Experience Platform or other digital learning environments is an asset.
• Very good command of English language, both spoken and written. Good command of German language will be a preference.

Our ideal candidate should have:

• Familiarity with technology service management: Understanding of technology-based services and the ability to support organisational needs.
• Problem/issue management skills: Basic understanding of problem/issue management principles and the ability to assist in managing the life cycle of problems that occur or could occur during service delivery.
• Communication skills: Demonstrating effective communication skills, both written and verbal, to express and exchange information, ideas, and thoughts clearly and professionally.
• Collaboration skills: Showing willingness to work with clients, stakeholders, as well as team members to achieve common goals and deliver quality support.
• Ability to adapt: Displays the ability to adapt to new situations, technologies and challenges in a fast-paced environment.
• A learning mindset: A strong desire to learn and develop new skills, as well as knowledge in the field of IT support. Willingness to learn and develop technical skills further.
• Problem-solving skills: Proactive approach to analyse and resolve technical issues, seeking guidance when needed.
• Teamwork skills: Working well within a team, actively contributing and supporting team members to achieve shared objectives.
• Time management skills: Ability to prioritise tasks and manage time effectively to meet deadlines and deliver quality support.

Right To Work: please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.

Additional Information

Deadline for Applications: 30th April 2025

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: 1st June 2025
Please note that this date is advisory and can be flexible within reason.

Contract Duration: 2 years

Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak

Working with us comes with the following benefits:

• 25 days annual leave per year plus bank holidays (pro-rata for your first year)
• Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income pro-tection and death in service benefits
• Employee Assistance Programme and Virtual GP
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & wellbeing support including: over 200 trained mental health first aid champions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!!

About the company

The Bosch Group is a leading global supplier of technology and services. It employs roughly 395,000 associates worldwide (as of April 22nd, 2021). The company generated sales of 71.5 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group is a leading global supplier of technology and services.