IT Support Engineer with 1st and 2nd Level Support

IT Support Engineer with 1^st and 2^nd Level Support

Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office.

Responsibilities:

1. Cover a range of duties from Desktop and Mobile support to supporting our 150+ User base with 5-days a week onsite support with very limited to zero working from home.
2. Provide AV Support and other IT side-desk tasks.
3. Work and learn from our Infrastructure, Communications, iSeries, and Development Teams – semi-involved with various streams of IT work for 2024.
4. Provide onsite IT Support – Monday to Friday between our business hours of 08:00am - 17:30pm (UK).
5. Support ad-hoc out of hours on Bank Holidays/Weekends, which is rota-based between the engineers in the team.
6. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write-ups for Knowledge Base Articles.
7. Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management.
8. Be the face and central point of all incoming IT queries and issues, following ITIL best practices.
9. Liaise with colleagues in London, Europe, and Jordan (Middle East) and external support/3rd party to deliver resolutions for complex matters.
10. Ensure all key data for the Bank's IT is up-to-date and compliant with the Bank’s auditing principles and processes.
11. Ensure the Support Team achieves SLA targets outlined by the business.
12. Educate and support User bases of varied levels of IT knowledge.
13. Provide high standard support for our VIPs (C-Level and Heads of Departments).

Technical Skills Required:

1. Exposure to Market Data, Bloomberg, Trader Support (bonus).
2. Microsoft Windows (all versions) experience to a high level.
3. Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
4. Knowledge of Citrix XenApps – Administration, Maintenance, and Support.
5. Windows Server Environment 2012/2016 - design, deployment, maintenance, and support.
6. Networking - design/troubleshoot/installation (DNS, DHCP, VLAN, Proxy Understanding, TCP/IP, and OSI).
7. PowerShell to a moderate level.
8. VPN troubleshooting and Support understanding necessary.
9. Router maintenance - wireless configuration, installation, and setups.

This is a 12-month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.