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IT Support Engineer (Remote)
VanRath
Belfast
Hybrid
GBP 80,000 - 100,000
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Job summary
An established industry player is on the lookout for a proactive IT Support Engineer to deliver exceptional technical support and maintenance for clients. This role emphasizes troubleshooting, network maintenance, and ensuring top-notch service delivery. With the flexibility of remote work and occasional on-site visits, the ideal candidate will be well-versed in essential technologies like Windows Server, Microsoft Exchange, and Office 365. You'll be part of a dynamic team that values innovation and customer satisfaction, making a significant impact in the IT support landscape. If you're ready to take your career to the next level, this opportunity awaits you!
Qualifications
- Proven experience in IT support roles with a focus on customer service.
- Familiarity with Windows Server and network management is essential.
Responsibilities
- Provide IT support via helpdesk and occasional on-site visits.
- Maintain and update customer documentation and perform routine maintenance.
Skills
Windows Server
Microsoft Exchange
Office 365
Network Management
Cloud-managed Firewalls
Antivirus Tools
Remote Access Tools
Basic Linux
In-house Systems Experience
Tools
Cisco
VMware
Firewall
Job description
Our client is seeking a proactive and customer-focused IT Support Engineer to provide technical support and maintenance for their clients. This role involves troubleshooting issues, maintaining customer networks, and ensuring high-quality service delivery.
This is a remote role with genuine flexibility and occasional on-site visits. Applicants must be based in NI, hold a full clean driving licence and have access to a vehicle.
- Provide IT support via helpdesk and occasional on-site visits.
- Maintain and update customer documentation.
- Perform routine network maintenance.
- Identify opportunities for additional services.
- Stay updated on new technologies and suggest improvements.
Essential:
- Windows Server, Microsoft Exchange & Office 365
- Networks & cloud-managed firewalls
- Antivirus & remote access tools
- Basic Linux & in-house systems experience
Desirable:
- Cisco & firewall expertise
- VMware, Linux, hardware maintenance
- Web development experience
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