IT Support Engineer EMEA - Maternity Cover (12 months)

Wyndham Hotels & Resorts; London; Hybrid; GBP 30,000 - 50,000

Job description

Wyndham Hotels & Resorts is now seeking an IT Support Engineer EMEA - Maternity Cover (12 months) to join our team in London, United Kingdom.

Job Summary

The IT Support Engineer EMEA - Maternity Cover will be responsible for providing basic and advanced technical support to our corporate and remote locations for computers, peripherals and applications. They will interact with other cross-functional teams with the maintenance and testing of infrastructure components to include but not limited to servers, network equipment and PBX systems, and procurement of end user hardware and software.

This is a front line IT role working across an international environment. Coupled with technical support, an important element of the role is to be a customer service point of contact for the Service Desk, liaising with users, with an emphasis on excellent customer service to instill confidence and build a positive relationship with all levels of users.

The Manager, International Desktop Services will act as a mentor to the IT Support Engineer EMEA, as and when required.

The jobholder will be based out of our London corporate office (hybrid working model, working from the office 2 days a week).

Successful candidates will be required to provide evidence of the ability to work legally in the United Kingdom.

Responsibilities

• Provide basic and advanced desk side and phone support to our local and remote team members while resolving all incidents within identified service levels.
• Perform in-depth troubleshooting and performance testing of desktop issues related to hardware, peripherals, applications and overall system performance.
• Build and prepare hardware for new hire onboarding.
• Manage hardware asset retention for offboarding users.
• Collaborate with the US technical teams for escalations or fault resolution.
• Provide AV support for conferences and town halls.
• Any other duties or projects assigned. Light travel may be required to meet the needs of the business and for training opportunities.

Experience/ Certificates/ Education

• Tertiary education in Computer Science or Information Technology related field of study.
• Minimum 1-2 years of relevant experience in IT.
• Experience in replacing/installing hardware/software on PCs locally and remotely.
• Experience in Windows Server and Active Directory.
• Helpdesk Ticketing System (e.g., Zendesk, ServiceNow, JIRA, Assyst)
• Experience in troubleshooting advanced network, applications and printing problems related to PC performance.
• Proficient with Microsoft Apps with experience in supporting Microsoft PC Operating Systems, Microsoft Office, Mac OS X and iOS.
• Knowledge of current information technology and security trends.
• HDI Desktop Support Technician (HDI-DST) is a plus.
• Outstanding analytical, problem solving and critical thinking skills.
• Team player with strong communication and interpersonal skills.
• Strong organisational skills, able to prioritise tasks.
• Proactive and independent in managing potential issues.

Organisational Relationships

The IT Support Engineer EMEA - Maternity Cover reports to the Manager, International Desktop Services.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA
Employment Status: Full-time