IT Support Engineer

FEATHERSTONE, WOLVERHAMPTON, UK

Position Overview

The IT Support Engineer will play a key role in maintaining, supporting, and enhancing the IT systems and services across the Romac Group of businesses. This role focuses on delivering high-quality technical support, managing IT infrastructure, and leading EDI development and integration projects to support the Groups digital transformation.

The Engineer will work closely with the Head of IT and other business units to ensure the reliability, security, and performance of the Groups IT services, with a strong emphasis on B2B EDI solutions.

The position will require you to travel to Alfreton on occasion and support out of hours.
Based: Romac Logistics Ltd, Featherstone, Wolverhampton

Job type: Full-time, Permanent (Mon - Fri)

Salary: £28,000 - £30,000 P.A dependant on experience

Reports to: Head of IT

Key Responsibilities

• Provide 2nd/3rd line technical support across hardware, software, networking, and cloud systems.
• Troubleshoot and resolve complex IT issues, minimising downtime and maintaining high system availability.
• Develop and maintain EDI integrations with customers and partners using platforms such as Cleo Integration Cloud and/or CData Connect Cloud.
• Manage B2B integrations, ensuring accurate and timely data exchange between systems.
• Support the operation of the IT Service Desk, ensuring issues are logged, prioritised, and resolved in line with agreed SLAs.
• Implement and manage monitoring tools to track system performance and address security vulnerabilities.
• Support hardware and software rollouts, upgrades, and migrations.
• Ensure all systems and processes comply with relevant standards, policies, and regulations.

• Minimum 3 years experience in IT support, infrastructure management, or EDI development.
• Proven experience in EDI development and B2B integration using tools like Cleo Integration Cloud and/or CData Connect Cloud.
• Strong technical knowledge of networking, server infrastructure, cloud services (Microsoft 365, Azure), and IT security.
• Hands-on experience supporting IT Service Desk operations and delivering high levels of end-user support.
• Strong troubleshooting skills for resolving complex hardware, software, and network issues.
• Familiarity with cybersecurity best practices and compliance requirements.
• Excellent organisational and problem-solving skills, with a customer-focused mindset.
• Strong communication skills, with the ability to work collaboratively across teams and with external partners.
• Relevant certifications (e.g., CompTIA A+, Network+, MCSE, ITIL) are an advantage.

• Highly organised and efficient
• Hard working attitude
• Proactive
• Solve real-world technology challenges
• Possesses attention to detail and a Customer First mentality.

• Driving Licence (required)