IT Support Engineer

Seras UK; Widnes; Hybrid; GBP 25,000 - 35,000; Full time

Job description

5 months ago Be among the first 25 applicants

Description

Esken Renewables is on the lookout for top talent, to join our innovative and results-oriented team.

Application Deadline: 18 November 2024

Department: Support Services

Location: Widnes

Esken Renewables is the UK's number one supplier of biomass fuel! It has long-term contracts in place to supply nearly 2 million tonnes of fuel to Energy Recovery Facilities, generating renewable energy equivalent to the annual domestic electricity needs of 2% of the UK population.

Working as a part of a winning team, we look for people who can spot the opportunity to do things better and have the ability and initiative to put excellent ideas into practice. We take pride in our dedication to delivering our best every day. We bring a can-do attitude - we just get on with it. Our culture is open and honest, agile, and flexible, and we are empowered to look for solutions and bring ideas. We are accountable, we take ownership and focus and commit to our colleagues and customers. We take care, always focus on improving, owning it together and stay connected.

What is the job?

As Support Engineer for Esken Renewables you will be dividing your time between maintaining existing systems, delving into technical issues unable to be resolved at front line and delivering change to future proof our services. We are looking to fully leverage the Microsoft stack and will be looking to you to suggest areas of improvement and ideas on how to minimise the subscriptions and services to be more refined. We are wanting to embed the utilisation of MS forms, Power Platform and flows, we are looking for a forward thinker who notices patterns in activities and then pulls together a plan on how to fix the root cause.

Working Schedule: Monday to Friday, 40 hours per week. Hybrid working pattern, 3 days in the office (WA8 0NX) and 2 days at home.

Key Responsibilities

• To configure and deploy infrastructure items including servers, networks and all IT peripherals, for example: UPS, printers, scanners, mobiles devices, laptops and thin clients.
• To monitor and manage the IT systems using appropriate tools, and with the aid of the IT Supplier / Consultants where appropriate, in order to maximise performance and uptime.
• To be an effective point of contact for Internal IT, resolving issues or referring to 3rd parties as appropriate.
• Identify areas where improvements can be made in the IT service.
• Take responsibility for assigned Projects and deliver them to time, cost and quality.
• Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems.
• Coordinate activities with other development and support teams.
• Maintain product documentation to reflect enhancements and other software changes.
• Provide process improvement feedback to the team.
• Work within deadlines in relation to product release timelines, and consistently complete assigned development tasks in required timeframes.
• Create flows to support automation within the business in line with governance and process.
• Understand how power pages can be leveraged to reduce manual handling.

Skills, Knowledge and Expertise

Essential

• Azure administrator experience
• A high level of quality End user interaction

Desirable

• Dynamics 365 administrator
• Flow creation in line with best practice
• Power platform / Power pages experience
• Exposure and experience of working in ITIL practices.

Why work for us?

We have a wide variety of additional benefits including but not exclusively:

• Salary sacrifice pension scheme
• Access to wide variety of e-learning development and coaching and support plus annual appraisal and personal development plan
• Access to a comprehensive Employee Assistance Programme
• An engaging People Forum
• Benefits portal with access to many high street discounts
• Life Assurance
• Employee Referral Scheme up to £150

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Esken Renewables reserves the right to withdraw this advert following sufficient applications.

No Agencies please.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology