IT Support Engineer

Role: IT Support Engineer

Salary: £28,000 - £35,000 DOE

Location: Stockport

We are proud to be working with an exceptional managed service provider in their search for a skilled IT Support Engineer. This is an exciting opportunity for a driven and ambitious IT professional to join a dynamic and forward-thinking organisation.

The successful candidate will play a crucial role in supporting and maintaining the IT, telephony, and connectivity infrastructure of the client's customers. You will deliver high-quality technical assistance to end users, resolve complex issues, and contribute to the improvement of their support services.

Key Responsibilities:

• Provide second-line technical support to end users, ensuring timely and efficient resolution of hardware and software issues.
• Diagnose and resolve escalated IT incidents, collaborating with first-line support, wider technical teams, and third-party vendors where necessary.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Implement system upgrades and patches to maintain security and stability within clients' IT environments.
• Identify and resolve network issues, including connectivity, access point configuration, and troubleshooting.
• Partner with the Head of Technology to manage proactive services, including the development of alerts and monitoring systems for standard and custom solutions.
• Utilise tools to generate detailed technical reports, analyse trends, and implement solutions to recurring challenges.
• Troubleshoot VoIP systems and connectivity issues.
• Support user training and mentoring for both end users and first-line support colleagues.

Skills and Experience:

• Proficiency in diagnosing and resolving issues related to cloud systems, hardware, software, and networks.
• Strong knowledge of Microsoft operating systems.
• Hands-on experience with Active Directory, Group Policy, and network administration tasks.
• Experience with VoIP telephony systems.
• Familiarity with Microsoft products, including Premium SKUs, Azure, and Endpoint Manager (preferred).

Benefits:

• Company events
• Company pension scheme
• Free on-site parking
• Private medical insurance

If this sounds like the ideal opportunity for you or someone in your network, we encourage you to APPLY NOW to take the next step in your career.