IT Support Engineer

Job Title: 1st /2nd Line Engineer

Location: St Albans (full-time onsite)

Salary: £27,000 - £32,000

Industry: MSP

About the Company

Our client, a well-established and growing retail organisation based in St Albans, is seeking an experienced and proactive 1st/2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support.

Role Overview

As an IT Support Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards.

Key Responsibilities

1. Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.
2. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.
3. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365.
4. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.
5. User Support: Assist end-users with technical queries, offering remote and on-site support as needed.

Key Skills & Experience

1. Minimum of 2 years' experience in a IT Support or similar role.
2. Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
3. Experience with networking technologies, including TCP/IP, DNS, DHCP, and VPNs.
4. Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet).
5. Strong troubleshooting skills, with a methodical and analytical approach to problem-solving.
6. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
7. Experience with remote desktop tools and ticketing systems.