IT Support Engineer

Wiredhouse; South Yorkshire; On-site; GBP 25,000 - 45,000

Job description

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We have an exciting opportunity for an IT Support Engineer to join our Internal Support team here at Microlise! As a key part of our IT operations, you will ensure our systems run seamlessly by providing high-quality technical support to users based at our HQ in Nottingham. You will be key in maintaining the smooth operation of IT services, resolving issues efficiently and proactively improving the IT environment.

This role requires a balance of user support, system administration, and technical problem-solving to enhance the business's overall IT experience. You will be providing technical support to end-users, ensuring minimal disruption to daily operations, whilst maintaining and administering internal IT systems.

Are you a problem-solver with a passion for technology? Do you have strong communication skills, with a customer-support approach to IT support? Don't hesitate, get your application in now!

What You Will Be Doing

• Act as the primary point of contact for internal IT support requests, troubleshooting issues with hardware, software, and network connectivity.
• Administer and support Microsoft 365 applications, including SharePoint, Teams, and Outlook.
• Manage user accounts, permissions, and security settings across Active Directory, Azure AD, and Intune utilizing basic scripting and automation using PowerShell.
• Deploy and maintain endpoints using Intune, ensuring compliance with company policies through automated configurations and scripted remediation tasks, and application deployments via Intune.
• Support internal business applications, including IFS (ERP), Salesforce, and other enterprise tools.
• Assist in managing Windows servers for internal systems, including patching, updates, and performance monitoring.
• Maintain and support network infrastructure, including Wi-Fi, VPN, and LAN services.
• Provide guidance and training to users to improve their IT proficiency and self-service capabilities.
• Participate in IT projects to enhance infrastructure, security, and overall system efficiency.
• Collaborate with external vendors and service providers to ensure timely resolution of escalated issues.
• Utilize ServiceNow for ticketing, incident tracking, and change management processes.
• Maintain detailed documentation of troubleshooting steps and resolutions.

What We Are Looking For

• Proven experience in an IT support or systems administration role, within a corporate environment.
• Strong knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune.
• Experience with Windows Server administration, Active Directory, and Azure AD.
• Familiarity with endpoint deployment and management using Intune or similar tools.
• Understanding of networking fundamentals, including TCP/IP, VPNs, and Wi-Fi troubleshooting.
• Experience supporting enterprise applications such as ERP (IFS) and CRM (Salesforce) solutions.
• Excellent problem-solving skills and ability to diagnose and resolve technical issues efficiently.
• Strong communication skills with a customer-focused approach to IT support.
• Ability to work independently, manage priorities, and collaborate effectively within a team environment.
• Experience with ITSM (IT service management) systems for ticketing, incident management, and change management, ideally ServiceNow.
• Relevant IT certifications (e.g., Microsoft, CompTIA, ITIL) are desirable but not essential.

Why Microlise?

Proudly Midlands-based, Microlise has been operating for over thirty years and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

• Full support and training to ensure you are well equipped to succeed in your role.
• Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more.
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service.
• Life Assurance, 4 times your annual salary.
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway.
• Invested in employee health and well-being with over 20 mental health first aiders in the business.
• Employee Assistance Programmes.
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives.
• Free Microlise Cresswell Racing Tickets, support British Superbikes.
• Executive Box at Motorpoint Arena Nottingham.
• Great Place to Work certified We have been recognised by the global authority on workplace culture, so come be a part of our success.
• Best Workplace in the UK for Development, Technology, Wellbeing and Women.

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don't delay getting your application in!

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.

Please note: the successful candidate's job title will be TechOps Engineer in line with our organisational structure.