IT Support Engineer

IT Support Engineer – Banbury - £24,000 to £31,000

Banbury company is looking to add an IT Support Engineer to their team. The remit of the role will see you be responsible for providing technical support across the organization. Moreover, you will ensure that all IT related systems and infrastructure are operating efficiently and assist in resolving any technical issues that may arise. As a business focused on training, you will also be put on a training programme offering accreditation in CompTIA.

Key Responsibilities:

1. Provide first and second-line support to internal teams and external clients via phone, email, and in-person.
2. Diagnose and troubleshoot hardware, software, and network issues.
3. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
4. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.).
5. Monitor and maintain IT infrastructure, including servers, networks, and security systems.
6. Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
7. Document and maintain accurate records of support requests, resolutions, and system configurations.
8. Assist in the implementation of new technology projects and IT infrastructure improvements.
9. Provide training and guidance to end-users on IT best practices and tools.
10. Stay up-to-date with the latest technology trends and advancements to ensure the organization remains at the forefront of technology.

Qualifications and Skills:

1. Proven experience as an IT Support Engineer, Technical Support Engineer, or similar role.
2. Knowledge of Windows operating systems.
3. Experience with network administration and troubleshooting (TCP/IP, DNS, DHCP).
4. Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies a plus.
5. Proficient in supporting Microsoft Office 365 and related applications.
6. Excellent problem-solving skills and attention to detail.
7. Strong communication skills with the ability to explain technical concepts to non-technical users.
8. Ability to work independently and as part of a team in a fast-paced environment.
9. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

For more information on this Banbury-based role, please contact pete @ jiyuconsulting.co.uk.